Senior Services Technician (PCN 021522)

Senior Services Technician

Welcome to the Department of Health. We'd be delighted to have you join our team. If you envision yourself in this role and are ready to start an exciting career with us, apply today. This position is open to Alaskan residents only. Please check out the residency definition to determine if you qualify. What you will be doing: Join the Assessment Unit and help support Alaskans as our Senior Services Technician. In this hands-on role, you will:

• Process and issue time-sensitive notices for programs that promote independence and quality care, including ALI, APDD, PCS, and CFC.
• Provide vital paraprofessional support and program information to team members and community partners.
• Coordinate with assessors, clients, representatives, agencies, and care providers to support scheduling assessments and Assessment Unit notices.

If you're detail-oriented, organized, and motivated to make a difference, we would love to hear from you. This position requires frequent travel within the state of Alaska.

Our organization, mission, and culture: This position is part of the Senior and Disabilities Services (SDS) Assessment Unit. SDS promotes the health, well-being, and safety of Alaskans with disabilities, seniors, and vulnerable adults by connecting them with quality services that support independence, choice, and dignity. We work with our partners to ensure services are managed responsibly, delivered with integrity, and designed to build inclusive communities where all people are respected and valued.

The benefits of joining our team: We offer a dynamic, mission-driven work environment where your efforts directly improve the lives of Alaskans with disabilities, seniors, and vulnerable adults. Our team helps people access safe, quality services that support independence and allow them to live in the communities they choose. We value dignity, choice, and growth, and we support our staff through learning opportunities and a healthy work-life balance.

The working environment you can expect: This position is located in Anchorage, Alaska. Our office is in Northeast Anchorage (1835 Bragaw St Ste 350). It is near Costco, East High School, various restaurants, and a coffee shop. Parking is readily available at the building.

Our team consists of 18 assessors, 3 supervisors, and currently 2 support staff who work closely and cooperatively under the direction of the Assessment Unit Manager. Our working environment is supportive and collaborative, where we believe in helping each other succeed. This position offers a hybrid remote work agreement once a probationary period is completed.

Who we are looking for: The ideal candidate will possess some or all of the following position-specific competencies in addition to the minimum qualifications listed below:

• Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.
• Oral and Written Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral and written presentations; listens to others, attends to nonverbal cues, and responds appropriately

• This position requires frequent travel (1 to 3 times a month) to remote areas of Alaska via small aircraft.
• A valid and current Alaskan Driver's License is required at the time of appointment.