Account Support Specialist

Job Description

Job Description

Crestfield Talent is seeking a motivated, detail-oriented, and customer-focused Account Support Specialist to assist clients with account-related inquiries, maintain positive customer relationships, and support daily account operations.

This hybrid position is ideal for individuals who enjoy communicating with people, solving problems, and providing excellent customer service in a collaborative professional environment.

The successful candidate will work closely with customers and internal teams to ensure account requests are handled efficiently while contributing to customer satisfaction and retention.

Key Responsibilities

• Respond to customer inquiries through phone, email, and digital communication channels

• Assist customers with account questions, updates, and service requests

• Provide accurate information about company products, services, and procedures

• Maintain positive relationships with existing customers and business clients

• Update and maintain customer account information using CRM software

• Coordinate with internal departments to resolve account-related concerns

• Follow up on outstanding customer requests to ensure timely resolution

• Support new customer onboarding and account setup activities

• Identify opportunities to improve customer satisfaction and service quality

• Monitor customer feedback and communicate recurring concerns to appropriate teams

• Assist with account maintenance and customer retention initiatives

• Contribute to team performance and customer service objectives

Qualifications

• Strong written and verbal communication skills

• Excellent interpersonal and customer service abilities

• Good organizational and problem-solving skills

• Comfortable using computers, CRM software, and Microsoft Office

• Ability to manage multiple customer requests and priorities

• Strong attention to detail

• Professional and customer-focused attitude

• Ability to work independently and collaboratively

• Previous experience in customer service, retail, hospitality, account support, or client relations is preferred but not required

Preferred Skills

Account Support • Customer Service • Customer Relations • CRM Software • Account Management • Customer Communication • Client Support • Customer Satisfaction • Account Maintenance • Customer Onboarding • Problem Solving • Relationship Management • Microsoft Office • Time Management • Team Collaboration

Position Highlights

• Hybrid work arrangement

• Full-time employment

• Customer-facing responsibilities

• Collaborative professional environment

• Opportunities for professional development and career advancement

• Transferable skills across multiple business industries