Email Support Specialist

Description Sam Sun Trading is seeking an Email Support Specialist to join our team as a full-time, remote position based in Dallas. This entry-level role offers an excellent opportunity to build a foundation in customer support while contributing to a company in the construction industry. As an Email Support Specialist, you will serve as a key point of contact for customers and partners, responding promptly and professionally to inquiries via email. You will help resolve questions, provide accurate information about products and services, and ensure every interaction supports a positive customer experience. This position offers a competitive hourly pay rate of $18 - $25 USD, along with the flexibility of remote work and the chance to grow within a dynamic organization. Responsibilities Respond to customer and partner inquiries received via email in a timely and professional manner Investigate and resolve customer issues, escalating complex cases when necessary Provide accurate information about company products, services, and policies Maintain organized records of customer interactions and support tickets Follow established support procedures and quality standards Collaborate with internal teams to address recurring customer concerns Ensure customer satisfaction through clear, courteous, and effective communication Support continuous improvement of email support processes and response templates Requirements High school diploma or equivalent; further education is a plus Excellent written communication and grammar skills Strong customer service orientation and empathy Ability to manage multiple email conversations with attention to detail Basic proficiency with email platforms and office productivity tools Strong problem-solving skills and a proactive approach Reliable internet connection and a dedicated workspace for remote work Familiarity with the construction industry is a preferred advantage #J-18808-Ljbffr