Email Support Specialist

Cohen Development Group is seeking an Entry-Level Email Support Specialist to join our team in Los Angeles. This full-time, remote position offers an excellent opportunity to develop foundational customer communication, email support, and administrative skills within the dynamic construction industry. As an Email Support Specialist, you will play a vital role in maintaining professional communication with customers, clients, and business partners. You will assist with responding to email inquiries, providing accurate information, documenting communications, and coordinating with relevant departments to ensure questions and requests are handled efficiently and professionally. This position offers a competitive yearly salary in USD, along with the flexibility of remote work and a supportive environment for professional growth. Cohen Development Group provides an opportunity for individuals looking to begin a career in email support, customer service, and business administration. Responsibilities Respond to customer and client inquiries through email in a timely, professional, and courteous manner. Provide accurate information regarding company services, business procedures, policies, and general inquiries. Review incoming emails, identify customer needs, and direct requests to the appropriate departments when necessary. Draft, proofread, and send clear, professional email responses in accordance with company communication guidelines. Document email interactions, customer requests, resolutions, and follow-up activities accurately. Monitor incoming messages and follow up on pending inquiries to help ensure timely responses and resolution. Coordinate with relevant departments to address customer concerns and resolve outstanding issues. Maintain organized email records, digital correspondence, and customer support documentation. Identify recurring customer inquiries and communicate relevant feedback or improvement opportunities to supervisors. Follow established workflows, response standards, and quality assurance procedures to maintain consistent service quality. Protect the confidentiality of customer information, company records, and sensitive business communications. Assist with general administrative, documentation, and customer communication tasks as assigned. Requirements High school diploma or equivalent; coursework in business administration, communications, or a related field is an advantage. Entry-level experience in email support, customer service, administrative support, or a similar role is preferred. Strong written communication skills, including proper grammar, spelling, and attention to detail. Proficiency with email applications, Microsoft Office Suite, and basic computer applications. Familiarity with customer relationship management (CRM) systems or help desk platforms is an advantage. Excellent organizational and time-management skills. Ability to manage multiple email inquiries, prioritize tasks, and meet established deadlines. Professional problem-solving skills and a customer-focused approach. Ability to work independently and manage a remote workflow effectively. Commitment to maintaining confidentiality and following company policies and communication standards. #J-18808-Ljbffr