Surgical Care Coordinator

Surgery Scheduler 2

The University of Miami/UHealth Department of Surgery has an exciting opportunity for a Full Time Surgery Scheduler 2 to work in Miami.

The Surgical Care Coordinator manages the administrative aspects of patient care and serves as the liaison between surgical scheduling team, hospital, surgeons and nursing care teams, and different departments within the medical school/hospital. The Surgical Care Coordinator organizes and manages complex multidisciplinary care of various surgical programs.

Core Responsibilities:

• Serves as liaison between surgical scheduling team, hospital, and nursing care teams.
• Provides non-medical administrative support to patients and families.
• Oversees daily clerical and surgical functions and manages all programs and events planned by the division.
• Supports Chief, executive, surgical and administrative leadership.
• Participates in problem solving/providing feedback, utilizing established communication channels/chain of command in collaboration with Managers and supervisors.
• Manages the flow of surgical cases for their assigned service line and clinical programs.
• Monitors, evaluates, and implements continuous improvement efforts related to surgical scheduling productivity for General Surgery in conjunction with leadership.
• Liaises between patients, department leadership and hospital staff for process improvement and operational continuity.
• Works closely with department leadership to ensure team is following optimal practices and policies during the scheduling process.
• Assists in talent recruitment process and training.
• Serves as reference and support to surgical scheduling staff for their direct line of service and clinical programs.
• Maintains a productive and functional relationship across all specialties relevant to the functions of the clinical programs and Division, ensuring multi-disciplinary surgical treatment is efficiently coordinated.
• Works closely with hospital clinical departments/physicians/ambulatory clinics to monitor service delivery.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Core Qualifications:

• High School Diploma or equivalent required
• Minimum 2 years of relevant experience
• Ability to communicate effectively in both oral and written form
• Ability to handle difficult and stressful situations with professional composure
• Ability to maintain effective interpersonal relationships
• Commitment to the University's core values

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

University of Miami