Administrative Front Office Coordinator - Infusion & Oncology

Administrative Front Office Coordinator - Infusion & Oncology

San Marcos, CA $35,009 - $46,099 a year

Position Overview

This role offers a warm and welcoming first impression to patients and guests, ensuring a smooth and efficient patient experience. You will collaborate closely with clinical teams and business offices to optimize patient flow, minimize wait times, and enhance overall satisfaction. Front office duties rotate periodically to maintain engagement and effectiveness.

Key Responsibilities

• Maintain a safe, clean, and compliant work environment, adhering to unit safety and infection control standards.
• Rotate through various front office assignments as scheduled by management, including coordinating peer discussions across assignments.
• Manage phone communications and voicemail responses promptly.
• Process incoming and outgoing faxes efficiently.
• Complete assigned recall lists in a timely manner.
• Protect patient confidentiality at all times, both audibly and visually.
• Ensure HIPAA Notice of Privacy Practices is displayed and provided to new patients and every three years thereafter.
• Comply with all medical practice regulations such as HIPAA and OSHA.
• Assist patients with form completion when needed.
• Coordinate new patient appointments, ensuring complete records are obtained prior to scheduling.
• Update patient demographic information and register new patients in the Practice Management system.
• Verify eligibility, collect and scan patient and insurance ID cards into electronic systems.
• Collect co-pays, coinsurance, deductibles, or balances due.
• Enter required MACRA measurements into the EHR at patient arrival.
• Scan and catalog front office documents into patient charts.
• Prepare patient records and packets for infusion visits, verify eligibility, and create financial identification numbers.
• Coordinate follow-up appointments and ensure prior authorizations and orders are current and distributed appropriately.
• Process medical records requests, manage transcribed documents, and facilitate physician signatures.
• Perform additional duties as assigned.

Qualifications

• Minimum of one year healthcare experience with front desk responsibilities required.
• Experience with insurance verification (HMO, PPO) preferred.
• Strong customer service skills and ability to communicate effectively at all organizational levels.
• Demonstrated leadership, teamwork, and cooperation skills.
• High ethical standards and professional integrity.
• Bilingual skills are a plus.

Education

• High school diploma or GED required.

Certification

• Current BLS certification from the American Heart Association (healthcare provider) preferred.

Successful candidates must pass a physical evaluation, drug screening, and background checks prior to employment. This position is located in a regional healthcare setting within the Pacific Northwest, serving diverse communities with compassionate care.

MLee Healthcare Staffing and Recruiting, Inc