Customer Service Associate

Job Title

In this role you will:

• Act as the primary point of contact for customers, sales, and internal teams in our California and Georgia locations
• Manage orders from entry through shipment with a high level of accuracy and urgency
• Monitor inventory, order status, and shipments to ensure customer satisfaction
• Partner with production, quality, and logistics teams to ensure on-time fulfillment
• Resolve customer concerns and drive solutions that strengthen relationships and drive timely, effective solutions
• Maintain accurate order, pricing, and shipment documentation
• Support continuous improvement initiatives and cross-functional collaboration
• Use customer systems and portals to manage real-time updates and reporting

Required:

• High school diploma or GED
• 25 years of customer service experience, ideally in manufacturing or packaging, plastic film, extrusion
• Strong communication and relationship-building skills
• Detail-oriented with excellent organizational skills
• Proficiency in Microsoft Office, word/excel and order management systems
• Ability to thrive in a fast-paced, deadline-driven environment

Preferred:

• Experience in flexible packaging or supply chain operations
• ERP system experience (M3 and AX a plus)
• Office-based role within a dynamic manufacturing setting
• Collaborative and fast-paced with cross-functional interaction
• Occasional overtime required to support business needs
• Exposure to plant environment (noise, temperature variation)

Physical Requirements:

• Ability to stand for extended periods of time
• Lift up to 25 lbs. as needed to handle records and samples
• Frequent bending, reaching and movement about the office and for site visits to customer sites and Production Plants
• Ability to walk in a manufacturing plant for infrequent site visits. Sites are typically high noise and safety sensitive
• If candidate works in hybrid work arrangement, it is essential to have a home office environment that is conducive to working with confidential information and conduct quiet and focused meetings and interactions with team members and customers.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.