Fraud Prevention Specialist

Job Description

Job Description

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.

Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience.

Position Summary :

The Fraud Prevention Specialist is an entry-level position responsible for the detection and investigation of potential financial fraud activity. This role provides training in fraud systems, case management, and operational procedures while developing the foundational skills needed for fraud prevention. Under direct supervision, the Specialist reviews alerts, collects evidence, documents findings, and escalates cases appropriately. This position is ideal for individuals beginning their fraud prevention career in a structured, team-oriented environment.

Essential Duties and Responsibilities :

• Review and investigate discrepancies on credit applications, retail installment contracts, paystubs, and other documents provided to satisfy stipulations.
• Detect when information on applications, loan contracts, documents and stips could pose a fraud risk to the company, its auto dealers, and customers.
• Conduct thorough investigations into potentially fraudulent activities, including verification of identity, documents and credit application information to prevent onboarding fraudulent accounts.
• Complete customer phone interviews to clear credit bureau fraud alerts and verify applicant’s identity when red flags exist.

• Maintain accurate records in the loan and lease originations systems and in case management systems.

• Escalate suspected cases to management.
• Collaborate with underwriting and operations teams to validate data discrepancies.
• Participate in fraud training sessions and shadow senior specialists.
• Gain working knowledge of fraud systems, policies, and compliance requirements.
• Maintain confidentiality of personal information for consumers, including, but not limited to, Social Security numbers, and dates of birth.
• Other duties may be assigned.

Qualifications and Competencies Required To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Required Experience:

• Minimum 1 year experience in the auto finance industry.

Education:

High school diploma or GED.

Skills Required:

• Experience working with identity verification and fraud detection software such as Point Predictive, TLO and LexisNexis.
• Basic understanding of auto finance operations such as underwriting, funding, and collections.
• Strong attention to detail and willingness to learn.
• Good written and verbal communication.
• Ability to follow procedures and work as part of a team.

Additional Requirements:

• Overtime required – required on an as needed basis.
• Travel 0-10% - as required on an as needed basis.
• Must have reliable transportation and live within a commutable distance to one of the following cities: Houston, Tx

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Work Schedule This position is a hybrid role , requiring in-office presence per business needs. This position requires the ability to work various shifts to accommodate business needs.

• M–F: 11:00 AM – 8:00 PM
• Saturday: Every other Saturday required
• Sunday: Rotational shifts (11:00 AM – 3:00 PM or 3:00 PM – 7:00 PM)
• Some holiday coverage required
• Overtime required during the last 2–3 business days of each month

Travel is required 10% of the time.

An applicant must be authorized to work in the United States to be eligible for this position. Stellantis Financial Services, Inc. will not sponsor applicants for work visas of any type for this position

Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination, and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons.