Business Office Manager
Waterville Residential
Job Description
Job Description
Waterville Residential Care Center is seeking an organized, motivated, and detail-oriented Business Office Manager to join our team.
This is a key leadership position responsible for supporting the financial health of the facility while helping residents and families navigate billing, Medicaid, account balances, and other financial matters. The ideal candidate is dependable, comfortable working with numbers, and committed to both accuracy and compassionate customer service.
What You’ll Do
Manage private-pay and NAMI billing, collections, and account follow-up
Prepare deposits and ensure payments are accurately processed
Communicate with residents and families regarding financial obligations and outstanding balances
Monitor Medicaid Pending applications and complete weekly follow-up
Assist with Medicaid applications, recertifications, eligibility reviews, and county communication
Maintain accurate resident payer, demographic, and financial information
Oversee resident trust transactions, statements, and monthly reconciliations
Partner with facility leadership and the Revenue Cycle Management team to improve financial outcomes
What We’re Looking For
Previous experience in a business office, billing, collections, accounts receivable, or financial administration role
Skilled nursing, long-term care, or healthcare experience preferred
Medicaid knowledge or experience strongly preferred
PointClickCare and ePACES experience is a plus
Strong organization, communication, and problem-solving skills
Ability to manage deadlines, maintain confidentiality, and follow through consistently
A professional, positive, and team-oriented approach
Why Join Waterville?
You’ll be part of a supportive team where your work directly impacts residents, families, and the success of the facility. This role offers meaningful responsibility, collaboration with experienced Revenue Cycle professionals, and opportunities to grow your healthcare business office expertise.
Ready to make an impact? Apply today and join the Waterville team!
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