SHOP SERVICE TECHNICIAN

Position Summary This position will be responsible for the repair and maintenance of electric, diesel, and gasoline industrial trucks and batteries and/or construction and aerial equipment. Position Summary This position will be responsible for the repair and maintenance of electric, diesel, and gasoline industrial trucks and batteries and/or construction and aerial equipment. Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Essential Functions Statement(s) Accepts assigned work orders from Service Dispatcher, Planner and Manager in order to begin diagnosing and planning work required to repair the units. Makes mechanical repairs to equipment after a complete inspection and analysis of breakdown has been completed and approved by the Service Manager / Shop Lead. Responsible for writing complete repair descriptions on work order, including the correct model and the serial number of equipment and hour meter reading. Examines protective guards, loose bolts, and any specified safety devices on units and makes adjustments. Lubricates moving parts and drives repaired truck to verify conformance to specifications and ensures final quality inspection is conducted prior to make the unit ready for the return to service. Turns in all paperwork to Service Dispatcher/Planner daily. Includes work orders, time cards, etc; Provide the Service Manager with reporting data related to work in progress totals for field technicians Control flow of work in the shop (including trucking and rentals when necessary) Create and communicate all quotes for work to be done in the shop. Provide guidance to technicians to assist in the completion of repairs when necessary Open, review, and validate all information on all work orders at the time of the service job as well as throughout the process until the billing is complete Create and organize all paperwork generated during the shop repair. (Including the shop folders) Communicate with customers on the status of their shop job via outbound calls as the work is being performed Confirm scheduled maintenance has been performed on all units in the shop for repairs Create and communicate field service quotes when necessary Answer and respond to incoming customer service calls Final sign off on shop work orders prior to invoicing Perform other duties assigned by management #J-18808-Ljbffr