Equipment Service Technician - Buffalo, NY

Equipment Service Technician

This position is responsible for providing repair service of equipment in the practitioner's office under the direction of a Lead Technician or Project Coordinator. Work closely with experienced technicians and supervisor to develop and improve customer service skills, use provided support tools, learn effective troubleshooting techniques, and increase product knowledge. Drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.

Key responsibilities include:

• Providing repair services to customers in a courteous and professional manner. May also provide basic installation services to customers on an as needed basis.
• Providing and maintaining the necessary tools of the trade and have readily available to perform installation and repair services.
• Completing all on site installation, repair maintenance and test tasks under supervision of a Lead Technician or Project Coordinator.
• Following proper troubleshooting steps to diagnose errors on technical problems and determine proper solutions.
• Comprehending customer requirements and make appropriate recommendations to optimize the customer experience.
• Maintaining and managing proper levels of inventory in van.
• Producing timely and detailed service reports.
• Attending all required training, which includes but is not limited to Henry Schein Dental Career Development training and specific manufacturer technical training.
• Complying with all OSHA regulations as outlined in the OSHA manual and training. Maintaining and utilizing personal protective equipment when needed.
• Communicating in a timely manner to all Team Members and HUB dispatchers, keeping all informed of progress of assignments.
• Completing all work orders in a timely manner. The work order should be reviewed with the customer or a responsible staff member prior to departure. This review should include the time in the office, work performed, parts replaced, and parts to be ordered. All work orders should be closed daily and submitted for billing.
• Submitting all job related paperwork within the required timeframes. This includes but is not limited to FDA Forms, expense reports, and any other required paperwork.
• Complying with all terms of the Fleet Management Policy including maintenance and accident management policies.
• Participating in special projects and performing other duties as required.

Work experience typically includes 2 or more years of field service experience with demonstrated proficiency, basic mechanical background and customer service background.

Preferred education typically includes High School education, vocational training and/or on-the-job training. Associates degree or Technical School Certification is preferred.

General skills and competencies include basic troubleshooting skills, independent self-starter, basic computer skills, interpersonal/communication skills, professionalism, accuracy and detail-orientation.

Specific knowledge and skills include working knowledge of hydraulics, mechanical and electrical systems.

Travel/physical demands include the delivery, installation and repair of equipment involving Henry Schein customers. Technicians will be expected to maneuver large equipment as needed. The physical nature of the position, at times, may require substantial and/or repetitive bending, stopping, lifting and climbing of ladders.

The posted range for this position is $51,508 to $70,825 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including education, prior experience, training, current skills, certifications, location/labor market, internal equity, etc.

Other benefits available include: Medical, Dental and Vision Coverage, 401K Plan with Company Match, PTO [or sick leave if applicable], Paid Parental Leave, Income Protection, Work Life Assistance Program, Flexible Spending Accounts, Educational Benefits, Worldwide Scholarship Program and Volunteer Opportunities.

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.