Commercial HVAC Service Coordinator

COMMERCIAL HVAC SERVICE COORDINATOR Location: Asheville, NC WHO IS FIRSTCALL GROUP? R&W is a commercial and industrial HVAC services company based in Asheville, NC. Founded in 1958, R&W partnered with FirstCall Group in 2023. FirstCall Group is a leading provider of commercial and industrial HVAC, building controls, electrical, and plumbing services. FirstCall serves a wide array of facility and customer types, including distribution centers, industrial plants, universities, airports, healthcare facilities, self-storage units, and more. With approximately 700 employees across Ohio, New York, Virginia, Tennessee, North Carolina, South Carolina, Georgia, Florida, and Texas, FirstCall is committed to building durable partnerships. The company is actively expanding its operations nationwide and partnering with organizations that share its dedication to quality and customer satisfaction. FirstCall Group not only partners with companies to nurture growth in the market but also provides equal focus on employee growth and development as well. We believe when YOU succeed, we all succeed, so we strive to be the first call for talented team members who want a career, not just a job. BENEFITS OVERVIEW FirstCall Group values our employees' well-being, growth, and success! Employees are offered a robust benefits package, including: Competitive Weekly Pay Comprehensive Healthcare Coverage - Medical, Dental, Vision, + More (Includes some 100% Company-paid plans) Financial Resources - 401(k) Retirement Savings Plan with a 5% match, Life Insurance, Short & Long-Term Disability Time-Off & Holidays - Up to 4 weeks of Paid Off, 9 Paid Holidays + Veterans Day for Veterans Career Growth & Development - Company-sponsored education and career advancement programs like the FirstCall Academy, the Learning & Education Assistance Program (LEAP), and the FirstCall Progression Program Generous Referral Bonus of $2,500 per referral Role-Specific Perks - Company vehicle or allowance, mobile phone or phone allowance, uniforms, and work boot allowances POSITION OVERVIEW We are currently seeking an experienced Commercial HVAC Service Coordinator to join the fast-growing team. The ideal candidate will have a can-do attitude and strong problem- solving skills, as well as a high level of customer service. JOB RESPONSIBILITIES Answer telephones and relay calls and messages Speak with the customer, account managers, or technicians and creates service calls as needed Review services work orders for spelling, grammar and correctness, rewrites as necessary Corrects additional billings that were missed on service work order Schedule and dispatch work crew to the appropriate location according to customer's request, specification or needs Arrange for repairs that are needed for jobs that need to be scheduled, by setting up time and date with the customer, and coordinate with and others that are involved (cranes, deliveries and number Technicians) Identify that the technician is the best person for the job that the customer needs ACCOUNTABILITIES Scheduling & Dispatching Customer Service & Communication Work Order & Documentation Management Compliance & Safety Administrative & Reporting Responsibilities ORGANIZATIONAL ALIGNMENT This position reports to the local Branch Leader and has a responsibility to the entire service team and all our customers. QUALIFICATIONS 1-3+ years of experience in dispatching (MUST) Microsoft Office Suite skills (MUST) Experience in HVAC or service industry (strongly preferred) Strong organizational and interpersonal skills, and able to work well within a team environment Capable of remaining patient and calm when dealing with frustrated technicians or clients Geographical knowledge of service area or map reading skills Maintains professional but friendly and outgoing demeanor Strong problem-solving skills Experience with BulidOps, a plus