Customer Service Representative (Hybrid)
Intralox
Customer Service Representative (Hybrid) Apply now (
Location
New Orleans, LA
Job Category
Customer Service & Technical Support
Division
Lapeyre Stair
Job Description (General Summary)
Lapeyre Stair is seeking a highly technical Customer Service Representative to support our commercial operations.
Lapeyre Stair constructs precision-built industrial access solutions using a state-of-the-art engineering and manufacturing system. The Lapeyre Stair product line includes the Original Lapeyre Alternating Tread Stair, Steel Egress stairs, as well as work and equipment platforms, roof access systems, crossover systems, exit and intermediate platforms, and safety gates. To learn more about our company culture, philosophy, and benefits, please visit our company page ( .
BENEFITS: Medical/dental/vision insurance, 4 weeks PTO, 12 paid holidays, on campus gym/pharmacy/wellness center, 401(k), tuition reimbursement, stem cell treatment, IVF and many more.
Job Responsibilities and Requirements
Responsibilities
Service customer requests for quotes and orders received through multiple channels of communication
Assist customers with accurate transactions and industry specific product information
Provide technical assistance for Lapeyre stair products and services
Utilize telephone sales and support skills to create interest and offer value-added products and services to customers
Build and expand customer relationships and help ensure replacement and increased business.
Use Customer Relationship Management (CRM) software to Co-manage accounts in coordination with multiple team resources
Requirements
College degree or comparable working experience in customer service, sales or as a technical representative.
3+ years of sales or customer service experience
Strong mathematical and technical aptitude
Excellent verbal & written communication skills, along with a pleasant & professional phone manner
Must be detail oriented and possess excellent problem-solving skills
Must be able to handle multiple tasks using strong organizational skills
Self-managed and a team player
Desired qualifications
- Experience working in a Customer Relationship Management system (HubSpot preferred)
EEO/Vet/Disability Notice
EOE/M/F/Vet/Disabled
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