Front Desk Agent

Front Desk Agent

A welcome ambassador to all guests, creating memorable moments and providing excellent customer service at the front desk from the beginning of making reservations to the guest departure. Front Desk Agent will respond to guest needs, requests and problem resolutions.

Job Description

• Welcome and register guests expeditiously, provide information to guests as needed, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process as per hotel procedures.
• Check departing guest out of the hotel as per hotel procedures.
• Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. Authorize revenue allowances as allowed by hotel policy.
• Resolve guest problems and complaints
• Be knowledgeable of hotel and surrounding area; to sell promote rooms and seasonal hotel promotions.
• Deliver and maintain Hilton's Brand Standards.

Job Requirements

• Applicants must possess excellent customer service and computer skills
• Applicants must be able to a flexible schedule (AMs/PMs) along with Saturdays, Sundays and Holidays
• Ideal candidate has previous OnQ and hotel experience

Benefits:

• Vacation, Sick and Holiday Pay
• 401(k) with company match of 4%
• Medical, Dental, Vision and Life Insurance
• Short and Long Term Disability
• Voluntary Critical Illness, Voluntary Hospital and Voluntary Accident Insurance
• Hilton Team Member Travel Discounts
• Free Uniforms, Safety Shoes and Team Member Parking

Hilton Boca Raton Suites is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to View email address on click.appcast.io or call View phone number on click.appcast.io to let us know the nature of your request.

Required Skills

• Customer Service: Some Knowledge

Preferred Skills

• Multi-Tasking: Some Knowledge
• Problem Solving: Some Knowledge
• Time-Management: Novice
• Detail Oriented: Some Knowledge
• ONQ: Some Knowledge

Preferred Behaviors

• Enthusiastic: Shows intense and eager enjoyment and interest

Required Education

• High School or better.

Required Experience

• 1-2 years: Customer Service or Hospitality Industry

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.