Senior Ads AI Knowledge Architect & Support Specialist
Netflix, Inc.
Netflix, Inc. is hiring a Senior Product Support Specialist to own the knowledge architecture and quality infrastructure for our Ads Support AI agent. You will translate support pain points into agent capability requirements, define governance for AI-generated content, and partner with PM and Engineering to improve the ad tech knowledge base. You will maintain expertise in Netflix advertising products, analyze escalation data, and drive knowledge improvements while shaping metrics and SLAs for #J-18808-Ljbffr Netflix, Inc.
Vacancy posted 5 days ago
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