Star Service Supervisor

Job Description

Job Description

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our ”power of we” culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.
• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
• We invest in training and development opportunities for all team members.
• We promote social responsibility by being a good neighbor in the community.
• We care for you, just as we care for others.

Who We Are : Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here ; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

About Loews Royal Pacific Resort

Join the ‘ohana' at our island paradise that celebrates the Golden Age of Travel, and the adventures of island-hopping through the South Pacific.

Job Specific

• Performs departmental opening and closing duties

• Monitors and supervises department staff

• Schedules Star Service Delivery staff according to established guidelines and forecasted needs

• Obtains Hospitality function sheets, coordinates activities as needed to ensure timely performance of all necessary duties. Oversee all aspects of Hospitality Suite set up, service and breakdown

• Oversees amenity preparation and delivery, monitors in-house VIP's to ensure satisfaction

• Supervises completion of required set up / preparation, at beginning of shift and clean up restocking at end of shift

• Inspects all equipment prior to, during and at end of shift, reports any needed repairs to supervisor

• Inventories supplies at beginning of shift, obtains supplies necessary to support forecasted level of business

• Coordinates preparation of coffee as required throughout shift

• Ensures trays and carts are reset as required throughout shift

• Checks all Room Service Orders for accuracy and completeness prior to departing kitchen

• Oversees/expedites Star Service requests to guest in a timely manner

• Monitors/delivery, set up and service of Housekeeping related requests and Room Service orders in guest room.

• Ensures that proper charge authorization or payment for orders delivered is obtained

• Monitors completion of departmental paperwork to ensure accuracy

• Coordinates pick up of soiled Room Service trays and carts from guestrooms and corridors

• Ensures cleanliness of Room Service area and equipment Assigns and verifies completion of closing duties at end of shift

• Oversees all activities related to restocking of guestroom refreshment pantries

• Monitors/maintains refreshment pantry product inventory

• Coordinates maintenance of all guestroom refreshment pantries and restocking equipment

• Coordinates pick up/processing/delivery of guest laundry valet orders

• Performs administrative functions for department in accordance with hotel standards

• Maintains special service/amenity requests files and coordinates delivery of items requested

• Oversees/assists in set-up, delivery of service in Hospitality Suites

• Attends meetings as required to communicate with personnel and stay current with pertinent hotel information and activities

• Coaches , counsels, trains, retrains employees as needed to ensure provision of superior levels of service

• Other duties as assigned

General

• Promotes and applies teamwork skills at all times

• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance

• Is polite, friendly, and helpful to guests, management and fellow employees

• Executes emergency procedures in accordance with hotel standards

• Complies with required safety regulations and procedures

• Attends appropriate hotel meetings and training sessions

• Maintains cleanliness and excellent condition of equipment and work area

• Complies with hotel standards, policies and rules

• Recycles whenever possible

• Remains current with hotel information and changes

• Complies with hotel uniform and grooming standards

Qualifications

• One plus year experience in room service within high volume, quality hotel operation

• Thorough knowledge of quality room service techniques and standards

• Familiar with all aspects of providing superior guest service

• Proficient in using hotel management and POS software and Microsoft Office Suite.

• Effective organization, communication, leadership and management skills

• Ability to lift and carry food service trays weighting 35+ pounds

• Ability to communicate effectively in English verbally and written with team members, leaders and guests required.

• Ability to work flexible schedule to include evenings, weekends and holidays

Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.