Team Relations Specialist

• Supports and promotes the culture, values, and mission of Sun Communities by fostering a safe, inclusive, positive, and productive work environment. (Essential)
• Serves as a trusted resource to team members and leaders by providing guidance and support on employee relations matters, workplace concerns, and policy interpretation; escalates complex, high-risk, or sensitive issues as appropriate. (Essential)
• Maintains accurate, thorough, and timely documentation of employee relations matters, investigations, corrective actions, and performance trends within the team relations case management system and other HR databases. (Essential)
• Coaches and develops leaders on effective people management practices, including performance management, conflict resolution, communication, team member engagement, and accountability. (Essential)
• Reviews, advises on, and partners with leadership to administer corrective action and performance improvement processes, ensuring consistency and compliance with company policies and employment laws. (Essential)
• Conducts prompt, thorough, and objective investigations into allegations of discrimination, harassment, retaliation, misconduct, and other workplace concerns. (Essential)
• Documents investigation findings timely, recommends appropriate corrective actions, and facilitates resolution. (Essential)
• Responds to team member and leadership inquiries regarding compensation, benefits, leave programs, and HR policies, and partners with subject matter experts as needed to ensure accurate and timely resolution.
• Builds and maintains strong partnerships with operational leaders by attending department, regional, and company meetings to provide HR guidance, communicate policy updates, and support business objectives.
• Advises on employee relations best practices, policy application, risk mitigation strategies, workplace trends, and relevant federal, state, and local employment law updates.
• Partners with hiring managers to gather position requirements and organizational needs, ensuring the accurate creation and posting of internal and external job opportunities within the applicant tracking system.
• Prepares, analyzes, and maintains HR metrics, reports, and workforce data to identify trends, support decision-making, and drive continuous improvement initiatives.
• Administers exit interviews, analyzes feedback, identifies recurring themes and retention risks, and provides recommendations to leadership to improve the team member experience.
• Conducts timekeeping and payroll-related audits to ensure compliance with company policies and applicable wage and hour regulations; documents findings and partners with management to implement corrective actions when necessary.
• Identifies opportunities to enhance team member engagement, workplace culture, overall quality of work/life, and provides recommendations for continuous improvement.
• Assists with the development, review, and maintenance of job descriptions to ensure alignment with business needs, organizational structure, and compliance requirements.
• Participates in special projects, process improvement initiatives, and other HR-related activities that support organizational goals and strategic priorities.
• Performs other duties and projects as assigned.

• Bachelor's Degree in Human Resources, Business, or related field (Required)
• 3 years in progressive, hands-on experience working directly in employee relations (Required)
• 3 years in Human Resources experience with demonstrated knowledge of core HR functions (Required)
• 3 years in experience conducting workplace investigations, including allegations of harassment & discrimination (Required)
• 3 years in experience interpreting and advising management on federal, state, and local employment law (Required)
• 3 years in guiding & interpreting HR policies, procedures, & compliance requirements to team members (Required)
• 3 years in experience leading managers and team members through comprehensive performance management processes (Required)
• 3 years in experience interpreting and applying FLSA, Title VII, ADA, ADEA, FMLA, NLRA, and related statutes (Required)
• Ability to respond to business needs after normal business hours
• Must have a valid driver's license
• Demonstrated expertise in conducting end-to-end workplace investigations with sound judgment, objectivity, and legally defensible documentation practices
• In-depth understanding of employee relations compliance, including disciplinary procedure integrity, progressive discipline application, and retaliation-prevention protocols
• Comprehensive understanding of FLSA requirements including exempt/non-exempt classification analysis, minimum wage, overtime, and recordkeeping obligations
• Excellent verbal and written communication skills, including the ability to prepare clear, concise investigation reports and legally sound documentation
• Strong organizational skills with demonstrated ability to manage multiple complex investigations and employee relations matters simultaneously
• Excellent presentation skills with proven ability to interact with and influence all levels of the organization, including senior leadership
• Strong interpersonal, investigative, and mediation skills with demonstrated ability to navigate sensitive and high-stakes situations with professionalism
• Ability to maintain strict confidentiality in all matters related to employee relations, investigations, and personnel actions
• Advanced computer proficiency including the ability to use Microsoft applications, HRIS platforms, case management systems, email, and internet
• Ability to travel for on-site visits and leadership conferences.
• Preferred Certifications/Licensures:(Professional in Human Resources (PHR))
• Preferred Certifications/Licensures:(Senior Professional in Human Resources (SPHR))
• Preferred Certifications/Licensures:(SHRM-CP or SHRM-SCP certification)

BENEFITS

At Sun Communities, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.

• Comprehensive Medical and Prescription coverage with 4 plan options so you can choose the plan that best meets the needs of you and your family
• Comprehensive Dental and Vision Plans
• On-Site Fitness Center
• Voluntary Health and Dependent Care Reimbursement Accounts
• Life, Accidental Death & Dismemberment Insurance and Dependent Life
• Short and Long-Term Disability Coverage
• 401(k) Plan with Sun matching contribution
• Employee Assistance Program
• Identity Theft Insurance
• Legal Assistance Plan
• Pet Insurance
• Tuition Reimbursement program providing financial support to team members who further their formal education
• Vacation RV Site Discounts for team members when visiting Sun resorts across the nation
• Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
• Up to six weeks of paid parental leave for the birth of a child, adoption, or placement of a child
• Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty

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