Ancillary Laboratory Technician

Ancillary Laboratory Technician

The Ancillary Laboratory Technician performs tasks to ensure the integrity of specimen collection, including specimen procurement, specimen processing, and basic lab testing.

Essential Duties and Responsibilities:

• Perform job in accordance with Company Mission, vision, and goals.
• Assists patients with medical forms, as necessary.
• Exercise confidentiality in all areas, abiding by HIPAA rules and regulations.
• Accurately completes applicable paperwork; ensuring patient medical records are complete. Prepares all forms and requisitions as instructed by the provider.
• Creates and maintains a positive atmosphere of customer service, teamwork, mutual respect, professionalism and accountability at all times.
• Verifies patient information by interviewing patient; recording medical history; confirming purpose of visit, and confirming patient ID.
• Answers telephones in a professional manner and delivers messages promptly.
• Maintains and improves current skills and knowledge by attending all relevant meetings, classes, trainings and by keeping certifications current.
• Maintains knowledge of, and complies with established State, Company and any other applicable policies and procedures.
• Instructs patients in simple procedures/tests and dispenses appropriate educational materials.
• Relays provider orders to the patient.
• Tracks all specimen samples for inventory purposes, as required.
• Accurately maintains and organizes specimens for immediate retrieval and testing.
• Conducts supply inventory and stocks the lab/testing areas with appropriate materials.
• Maintains knowledge of, and complies with CLIA, Company and any other applicable policies and procedures.
• Adheres to Infection Control, Safety and OSHA standards as specified by CLIA, and Company standards.
• Labels specimens accurately and distributes them to the appropriate personnel to ensure specimen integrity.
• Processes specimens and prepares them for shipping.
• Maintains lab area with ample supplies and in a clean and safe condition.
• Follows test requirements of laboratory and procures unaltered urine specimen for testing.
• Ensures all collected samples are secured in the pickup box at the end of the day.
• Maintains daily urine log and facilitates transmission of the log to the lab at the end of the day.
• Helps identify patients who may need to provide a urine sample upon next visit.
• Checks work e-mail on a regular basis throughout the workday.
• Participate in and complete all required trainings and in-services.
• Performs other duties as assigned.

Minimum Qualifications:

• High School Diploma or GED.
• Must have knowledge of Internet and Microsoft Office software (MS Word, MS Excel, MS PowerPoint, MS Outlook).
• Must have excellent written and oral communication skills, including exceptional customer service.
• Must be able to establish and maintain effective working relationships with doctors, clinical staff, other co-workers and the public.
• Must be able to work individually as well as within a team.
• Must be able to follow both verbal and written instructions.
• Must be able to work a flexible schedule.
• Must be able to respond with patience and understanding during stressful conditions related to patient health and emergent situations.
• Must be able to multi-task and prioritize.
• Must demonstrate extreme attention to detail.
• Must possess strong organization skills.
• Must be able to problem solve and use reasoning.
• Must be able to meet predefined quality standards.
• Must maintain and project a professional attitude and appearance at all time.
• Must have a working knowledge of the healthcare field and medical specialty, as well as medical terminology.
• All staff are expected to have a strong desire to provide excellent customer service; to comply with the rules and regulations of those organizations to which we are accountable; to have high ethical and professional standards of conduct; and to have an attitude of wanting to continuously improve their own professional performance.

Preferred Qualifications:

• Completion of a Phlebotomy program, with a current Phlebotomy certification.
• One (1) year of prior experience working in a medical practice.
• One (1) year of prior experience working with an Electronic Medical Record (EMR).

Driving/Travel:

The employee must have reliable transportation. Travel for this position may be required up to 40%. While the primary workplace may be closest to the employee's home, work assignments could be in any of the Company's locations.