Member Service Representative

Member Services Representative (MSR) - North Seattle Seattle, WA Join We Care Daily Clinics as a Member Services Representative Location: Seattle, WA Schedule: 5x 8-hour shifts (M-F) Base Pay Rate: $25/hour. WCDC provides medical, dental, and vision insurance; PTO, paid holidays, jury duty, and bereavement leave; a 401(k) retirement plan; short-term and long-term disability; an Employee Assistance Program (EAP); a quarterly incentive program; and tribal-discretion COLA adjustments. Join Our Mission! We Care Daily Clinics (WCDC) is a warm, welcoming, and modern facility that provides treatment for addiction in a person-centered environment located in North Seattle. WCDC seeks to renew hope and purpose for those battling opioid use by removing barriers, providing a holistic approach to recovery, and utilizing evidence-based treatment to restore healthy living. Our top priority is to provide the highest levels of patient-centered care to those we serve. WCDC is an Opioid Treatment Program (OTP) facility using FDA approved medication paired with behavioral health counseling. Our individual service plans are built around patients in a supportive, safe environment to create a personalized pathway to recovery. In addition to recovery, we also offer planned patient transportation and family and social support. Position Overview The Member Service Representative (MSR) is the first point of contact for members, visitors, and vendors, ensuring a welcoming and professional environment. This role facilitates communication between medical staff and members, manages front-desk operations, and supports administrative tasks to ensure efficient clinic operations. Key Responsibilities Greet and assist members, visitors, and vendors with professionalism and warmth. Handle phone lines and manage communication between medical staff and members. Facilitate member flow, ensuring a smooth and efficient experience in the clinic. Assist members in self-check-in and verify insurance information. Collect member fees, process payments, and manage mail distribution. Handle medical record requests in accordance with privacy and compliance standards. Maintain the cleanliness and organization of the front-desk and waiting areas. Participate in MSR training and attend staff meetings. Adhere to HIPAA policies and ensure compliance with privacy regulations. Available for extended hours, including nights and weekends, as needed. Knowledge, Skills, and Abilities Knowledge: Understanding of health insurance verification and processing. Familiarity with HIPAA policies and confidentiality requirements. Basic computer literacy, including Microsoft Office applications. Skills: Strong interpersonal and communication skills to interact with a diverse population. Customer service and telephone etiquette skills to assist members effectively. Ability to handle medical record requests with attention to privacy and compliance. Conflict resolution skills to manage member concerns and de-escalate situations professionally. Organizational skills to manage member flow and administrative tasks efficiently. Abilities: Ability to embrace cultural diversity and sensitivity while serving members from diverse backgrounds. Capacity to demonstrate empathy, kindness, and professionalism in all interactions. Physical capability to lift up to 25 lbs., move supplies, and manage physical tasks as needed. Ability to establish effective working relationships with staff and members. Must pass background checks. Work Environment & Additional Information Fast-paced clinic environment requiring adaptability and a service-oriented mindset. Equal Employment Opportunity (EEO) Statement We Care Daily Clinics is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on qualifications, merit, and business needwithout regard to race, color, religion, creed, national origin, ancestry, gender, gender identity or expression, sexual orientation, age, marital status, disability, veteran status, genetic information, or any other protected status under applicable laws. Tribal Preference Statement In accordance with applicable Tribal and Federal laws, Tribal preference will be given to qualified candidates who are members of a federally recognized tribe. We Care Daily Clinics and Indigenous Pact are proud to partner with Tribal communities to expand access to high-quality, culturally grounded care. Indigenous Pact PBC, Inc.