Service Admin for Houston

Service Administrator

The Service Administrator facilitates the efficient operation of the assigned department by performing a variety of clerical and administrative tasks.

Duties/Responsibilities:

• Answers and transfers phone calls, screening when necessary.
• Maintains filing systems as assigned.
• Retrieves information as requested from records, email, and other related documents; prepares written summaries of data when needed.
• Responds to and resolves service inquiries and questions.
• Shipping and receiving of service/parts orders (mostly receiving) and staging them for technicians
• Assists with creating and following up on service PO's and RMA's
• Service invoicing and receivables.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Proficient in Microsoft Office Suite i.e.: excel, word and outlook)
• Knowledge of QuickBooks
• Excellent organizational skills and attention to detail.
• Basic understanding of clerical procedures and systems such as recordkeeping and filing.
• Ability to work independently.
• Previous knowledge of the service industry is a HUGE plus.

Education and Experience:

• High School diploma or the equivalent

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift to 15/20 pounds at times.

Competitive pay and benefit package