Agency/Services Partnership Manager - Americas

About Us

The Company: Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital, collaboration and curiosity pave the way for meaningful connections and learning opportunities with diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices.

The Product: Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data silos, Dotdigital streamlines decision-making and paves the way for marketing creativity that delivers customer engagement at scale. With powerful AI capabilities, Dotdigital makes it easy to automate deeply personalized experiences across web, email, SMS, WhatsApp, chat, push, social, ads, and more.

About the Role

Dotdigital is a customer experience data platform that helps digital marketers and developers deliver marketing communications across the customer journey.

We use AI, behavioral modelling, and marketing analytics to help clients make faster and better decisions about what customer experience to deliver to drive conversion and loyalty for brands as they grow and scale.

Partnerships are integral to our continued success as the leading customer engagement platform for marketers.

This is a multifaceted role requiring a range of skill sets, including sales, business development, relationship-building, and account management.

The partnership manager will work with our marketing service agency, system integrator, and consultant partners, helping them understand the value of a partnership with us for both their business and their clients.

The ability to understand a partner's business goals and to articulate how a partnership with Dotdigital can support those is key to success in this role.

In addition to owning, developing, and managing a portfolio of agency services partners, you will also be expected to support our strategic partnerships with Adobe, Shopify, Big Commerce & Microsoft.

We are looking for candidates with a minimum of 2-3+ years' experience in a partnerships, sales, or business development role with a SaaS sales background (e.g., email service providers, ecommerce platforms, and system integrators, CRM, marketing technology, etc.).

Your Day-To-Day activities

• Day-to-day oversight of deal pipeline between ecosystem partners and Dotdigital
• Achieve revenue targets through building and managing a pipeline of partner-referred opportunities alongside the sales team
• Establish close, long-term, and mutually beneficial relationships with your portfolio of Services Partners.
• Research, recruit, and onboard key partner relationships that create value for Dotdigital, the partner, and their customers
• Educate partners on Dotdigital's value by regularly conducting enablement sessions, delivering presentations, and platform feature demonstrations to various members of partner organizations
• Take ownership of your partner portfolio across all processes and systems
• Support business processes with all departments to support the success of the Services Partner Program.
• Ensure CRM is up-to-date and reflects reality for opps, partner statuses, and stakeholders

Commercial

• Create new business referral opportunities (SQO's) from services and solution partners
• Support active opportunities through partner influencing where appropriate and applicable

Marketing

• Establish opportunities for joint lead-gen, content, and brand awareness go-to-market campaigns through partners (e.g. webinars, roundtable events, case-studies, white papers etc) for the marketing team to pursue and execute

What you need to apply

• You understand the inner workings of digital and full-service agencies
• You are passionate about sales, hunting, creating funnels, and reaching out to new agencies
• You excel at establishing and growing mutually beneficial business relationships
• You have an agile growth mindset and adapt well to a fast-moving environment

General

• 25% travel as required to develop partner relationships
• Attending industry events as required
• Strong communication skills, detail-oriented, highly organized, and can work independently and as part of a team.

Our partnerships team provides value to and is highly valued by the wider Dotdigital business. We believe the best route to success with partners is through a combination of effort, integrity, and continuous improvement. If that resonates with you and you're looking for a challenging yet incredibly fun role, then please apply. We'd love to hear from you.

About You

This role requires candidates to be based in New York, Austin, Texas, or Southern California.

You're a connector at heart-someone who loves building relationships and creating win-win partnerships. Whether it's spotting the right partners to bring on board or keeping existing ones happy and growing, you're always thinking a few steps ahead.

On a daily basis, you're out there finding fresh opportunities, getting partners set up for success, and keeping them engaged. You've got a good grip on what makes relationships tick-balancing the needs of partners, clients, and internal teams like a pro. You know how to keep projects moving, feedback flowing, and goals aligned so that everyone involved feels the impact.

You're just as comfortable chatting strategy as you are rolling up your sleeves and coordinating behind the scenes. You know how to bring people together, solve problems, and keep momentum high. If there's a way to help a partner or a client grow, you're already making it happen.

Skills:

Relationship Management - Building trust with partners, nurturing long-term engagement, and handling tricky conversations with grace

Partner Recruitment - Identifying the right fit, onboarding with intention, and setting partners up for success from day one

Project Management - Keeping initiatives on track, juggling priorities, and making sure deliverables hit the mark

Strategic Thinking - Spotting growth opportunities and aligning partner goals with business objectives

Cross-Functional Collaboration - Working seamlessly with sales, marketing, and customer success to share insights and drive outcomes

Feedback Handling - Gathering, analyzing, and sharing partner and client feedback to improve processes and experiences

Communication - Clear, confident, and persuasive across email, meetings, and presentations

Problem Solving - Unblocking issues quickly and creatively, whether they're internal challenges or partner pain points

Data-Driven Mindset - Using metrics to track performance, identify trends, and make informed decisions

Adaptability - Rolling with change and thriving in dynamic environments

Why Us

Don't just take our word for it - hear what your future colleagues have to say about working in our team:

"Soon I'll be celebrating my 5th anniversary at this wonderful company, and time has flown by. For me Dotdigital is the perfect place to work; big enough to have everything in place for you to succeed but with plenty of opportunities to leave a mark and grow personally. Dotdigital is a company with a big heart, making sure everyone's looked after and all voices are heard. I've been a part of the partnerships team ever since the start, and a major part of the draw is the ability to run your own portfolio with all the help you need from colleagues, but with you in control."

- Niels, Partnerships

For US-based applicants:
- The US base salary bracket for this full-time position is $100k-$160k OTE
- Our salary ranges are determined by role, level and location

Interview Process

• 15min Screening Call with Team Talent
• 1 hour zoom interview with Head of Partnerships (Americas) & Head of Sales (Americas)
• Final 1-hour interview with a task with Head of Partnerships (Americas), GM - North America, and Co-Founder & President

Some of Our Global Benefits

• Parental leave
• Medical benefits
• Paid sick leave
• Dotdigital day
• Share reward
• Wellbeing reward
• Wellbeing Days
• Loyalty reward

DEI commitment

As an equal opportunities employer, we are committed to equality in all its practices with regard to race, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. If you have any additional requirements or adjustments to assist an application, then please don't hesitate to contact us and advise us how we can best support you.

Legal statement

No agencies/recruiters, please. We are only accepting applications directly from the applicants. If you are a recruiter, please refrain from reaching out to our staff about this position. Anything contrary will be treated as unsolicited approach under the applicable data protection law.

Department Partnerships Locations Texas, California, New York Remote status Fully Remote