Manager, Executive Support

Our mission: eliminate every barrier to mental health. Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage. Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners. As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission. Spring Health is actively seeking a Manager, Executive Support to join our team. Reporting directly to the Chief of Staff, you will support the Chief Financial Officer and lead, mentor, and scale our administrative infrastructure to support our executive leadership team. This is a full-time position operating on a hybrid schedule out of our New York City headquarters. Occasional travel may be required for company or team meetings/events. What you'll do: Lead, mentor, and manage a high-performing team of Executive Assistants supporting our C-suite and executive leaders Serve as strategic right hand to the CFO, managing calendar and time as a strategic asset, exercising independent judgment on competing priorities, and acting as a trusted gatekeeper and proxy in cross-functional and external communications Establish operational benchmarks and standardized workflows across the executive support function to ensure seamless daily operations. Partner with the Chief of Staff to align administrative capacity with shifting business priorities and strategic goals. Drive the adoption of generative AI tools and automated workflows within the administrative team to increase operational velocity and efficiency. Oversee the execution of critical cross-functional deliverables, ensuring leadership deadlines are consistently met. Design and implement professional development frameworks, ensuring clear goal alignment and growth paths for all team members. Manage executive schedule prioritization strategies and resource allocation across the administrative organization. Serve as a strategic point of escalation for complex scheduling, logistics, and operational challenges across the executive suite. What success looks like in this role: Ensure a high percentage of Executive Assistants maintain active development goals and demonstrate measurable skill progression per half. Successfully automate or integrate AI assistance into targeted recurring workflows each quarter to increase collective output. Coaches executive support team to become skilled in modern AI productivity tools. Maintain exceptional operational reliability by meeting critical leadership and cross-functional deadlines across all supported executives. Consistently minimize error rates on core administrative, scheduling, and operational deliverables across the executive support function. What you’ll bring: Experience managing, mentoring, or serving as a lead for a team of executive assistants or administrative professionals. Deep background providing high-level administrative or operational support to C-suite and senior leadership within a fast-paced environment. Proven capability in identifying workflow inefficiencies and implementing automated or AI-driven solutions to optimize team performance. Exceptional organizational and prioritization skills with a history of navigating ambiguity and shifting timelines fluidly. Excellent verbal and written communication skills with the ability to interface confidently across all organizational tiers. Strong technical aptitude with modern collaboration software, scheduling platforms, and productivity tools. The target base salary range for this position is $129,780 - $164,450 and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note: We have even more benefits than listed and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type. Employer sponsored 401(k) match of up to 2% for retirement planning A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents. We offer competitive paid time off policies including vacation, sick leave and company holidays. At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents. Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses. Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care Up to $1,000 Professional Development Reimbursement a year. $200 per year donation matching to support your favorite causes. Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know. #J-18808-Ljbffr