Logistics & Supply Chain Customer Support Rep

Job Description

Job Description

Customer Support Representative I

Location: Houston, TX 77032

Position Type: Temp-to-Hire (Full-Time)

Schedule: Monday – Friday, 8:00 AM – 5:00 PM

Pay Rate: $20.00 / hour

Position Overview

We are seeking a dedicated Customer Support Representative to provide exceptional service in a face-to-face environment. In this role, you will greet visitors, provide directions, answer inquiries, field complaints, and share information regarding company services. Some phone, email, and electronic interaction will also be required.

Key Responsibilities

• Greet visitors and handle face-to-face interactions in a professional manner.

• Direct visitors and answer general questions about the organization.

• Field customer complaints and resolve inquiries efficiently.

• Handle occasional telephone and mail/electronic communications.

• Use internal office automation tools to track, manage, and report outcomes.

Qualifications

• Prior customer service or front-desk experience required.

• Customer-to-Customer (C2C) experience is a major plus.

• Strong verbal and written communication skills.

• Proficient with basic office tools and computer software.

• Ability to pass background and drug screening requirements (including 7-year criminal background check, 10-panel urine screen, and SSN trace).

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Put your skills to work.

There are a lot of different light industrial jobs out there. Kelly® Professional & Industrial recruiters are focused on only offering opportunities with companies that provide competitive pay, safe work environments, and cultures that recognize your value. Whether you’re looking for flexible shifts, performance bonuses, or a progressive work culture-we’re dedicated to finding the very best opportunities for you.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.