People Operations Generalist

About the Company

At Flow, we're reimagining what it means to live, work, and connect. More than just a real estate company, Flow is a brand, a technology platform, and an operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces. We're building a new kind of living experience: one that's flexible, connected, and designed to create genuine community and real value for the people who call Flow home.


Our mission is oneness: prioritizing our residents and their experiences, and fostering connection with ourselves, their neighbors, and the natural world. By putting people at the center of everything we do, we're creating vibrant, human-centered communities where life, work, creativity, and play all come together in one place.

About the Role

We seek a dynamic People Operations Generalist who excels in a versatile role, balancing strategic HR initiatives with the essential groundwork that keeps the department afloat. This opportunity is perfect for a proactive go-getter, ready to deep-dive into the world of HR, regardless of your traditional background. If you possess a strong work ethic, a learning-oriented mindset, and the agility to move from in-depth problem-solving to attentive data entry, we offer a platform to develop and demonstrate your capabilities in a comprehensive HR role.

Responsibilities

Data / HRIS:

• Own Rippling system integrity, including workflow configuration, troubleshooting, HRIS support escalations, and ensuring data accuracy across all employee lifecycle events - maintaining Rippling as the single source of truth for people analytics.
• Apply strong analytical and spreadsheet modeling skills to translate people data into actionable business decisions, including headcount planning, compensation benchmarking, attrition forecasting, and workforce cost analysis.
• Leverage AI tools, automation, and real-time data to proactively surface workforce insights - building dashboards and reports in Rippling and Google Sheets that track headcount trends, attrition, and compensation changes, and recruiting pipeline insights.
• Support the performance review cycle operationally - managing timelines, system setup, and producing summary analyses that equip leadership and managers to make informed coaching and compensation decisions.
• Partner with the Director of People on compensation strategy, including salary banding, merit cycles, and performance-related increases.

New hire / Employee related work:

• Own the full employee lifecycle from offer acceptance through offboarding - including new hire onboarding, orientation, cross-functional access coordination, and separation - ensuring every touchpoint is operationally seamless and compliantly executed.
• Manage the company's immigration-related processes end-to-end - including visa maintenance and renewals - acting as the primary internal point of contact for employee inquiries and the direct liaison to outside immigration counsel.
• Maintain and administer company HR policies, serving as the go-to resource for employee and manager questions on policy interpretation, workplace guidelines, and day-to-day HR matters.
• Champion office culture and employee experience - organizing team events, fostering in-office energy, and creating touchpoints that make the Flow NYC Office a place people are excited to work from and collaborate in everyday.

Ideal Profile

• Bachelor's degree in Business, Management, Psychology, or related field; HR qualifications advantageous.
• Open to diverse backgrounds with a keen interest in HR and relevant skills.
• 3-5+ years of professional experience, showcasing business acumen and a problem-solving mindset.
• Commitment to learning HR duties with a history of strong performance.
• Capable of handling varied tasks in a fast-paced environment with competence.
• Detail-oriented, accurate in administrative duties, and ready to learn HR systems.
• Innovative, energetic self-starter eager to contribute to a dynamic and diverse workplace.
• Experience leveraging AI to enhance HR tools, processes, and decision-making for improved operational effectiveness.
• Spanish fluency is a plus

Benefits

• Comprehensive benefits package (Medical / Dental / Vision / Disability / Life)

• Paid time off and 13 paid holidays

• 401(k) retirement plan

• Healthcare and Dependent Care Flexible Spending Accounts (FSAs)


• Access to HSA-compatible plans


• Pre-tax commuter benefits


• Employee Assistance Program (EAP), free therapy through SpringHealth, acupuncture, and other wellness offerings

Flow is proud to be an equal opportunity workplace and hires regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity and/or expression, pregnancy, Veteran status any other characteristic protected by federal, state or local law. In addition, we provide reasonable accommodation for qualified individuals with disabilities.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.