Partner Success Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Partner Success Manager based in Australia. Own the end-to-end success of a strategic partner portfolio across the ANZ market, with a direct focus on activation, growth, and retention. You’ll help partners integrate, operationalize, and monetize solutions within their own ecosystems, going well beyond traditional account management. The role combines partner strategy, operational execution, commercial growth, and go-to-market enablement in a fast-moving environment. You’ll work closely with Product, Engineering, Sales, and other teams to remove blockers and accelerate time-to-value. Your efforts will directly influence partner-driven revenue, adoption, attach rates, satisfaction, and long-term retention. You’ll have the opportunity to build joint growth plans, strengthen partner capabilities, and expand relationships into new teams and use cases. This is a high-impact opportunity to help shape a growing Partner Success function while contributing to expansion across a high-growth regional market. Accountabilities

Own the

end-to-end success of a portfolio of strategic partners

across the ANZ market, ensuring strong activation, adoption, growth, and retention.

Lead partner onboarding and activation processes, driving successful go-lives and reducing

time-to-first-value (TTFV)

by proactively removing early-stage friction.

Drive integration, internal enablement, and initial use cases to ensure partners can effectively operationalize solutions within their ecosystems.

Increase product adoption by embedding solutions into partner workflows, sales motions, distribution strategies, and support processes.

Collaborate cross-functionally with

Product, Engineering, Sales

, and other stakeholders to identify and resolve technical, operational, and commercial blockers.

Identify and execute

upsell, cross-sell, and expansion opportunities

to increase partner-driven MRR and attach rates.

Build and execute tailored

joint growth plans

with partners, aligned with their business priorities and market opportunities.

Monitor partner health, engagement, performance, and commercial indicators to proactively identify risks and opportunities.

Develop and execute retention strategies, mitigating churn risks and increasing long-term partner value.

Expand existing partnerships by identifying opportunities across new teams, use cases, products, and areas of the partner organization.

Support partner

go-to-market initiatives

, including campaigns, product launches, promotions, and other growth activities.

Enable partner sales teams through effective positioning, messaging, sales materials, and playbooks.

Act as the

voice of the partner internally

, bringing regional market insights and partner feedback into cross-functional discussions.

Track key success indicators including activation, adoption, partner-driven revenue, MRR, attach rate, retention, satisfaction, and engagement.

Requirements:

3–6+ years of experience

in Partner Success, Customer Success, Account Management, or a similar customer-facing role within SaaS, hosting, cloud, web infrastructure, or related technology environments.

Demonstrated experience working with

partners across Australia and New Zealand (ANZ)

.

Experience with

Hosting Service Providers (HSPs), Managed Service Providers (MSPs), channel partners

, or other partner-led business models.

Proven track record of driving

partner growth, revenue expansion, adoption, and retention

.

Strong commercial mindset with a clear understanding of revenue growth, expansion opportunities, MRR, and other business performance metrics.

Ability to operationalize partnerships beyond relationship management, turning strategic relationships into measurable business outcomes.

Experience developing and executing

go-to-market plans

jointly with partners.

Strong stakeholder management skills, with the ability to collaborate effectively across technical, commercial, and business teams.

Data-driven approach to decision-making, prioritization, and partner performance management.

Strong organizational skills and the ability to manage multiple strategic partnerships and priorities simultaneously.

Proactive, entrepreneurial mindset with the ability to operate effectively in a

fast-paced and evolving environment

.

Fluent written and spoken

English

.

Must be

located in Australia

and able to work remotely within the country.

Benefits:

Remote work:

Fully remote position for candidates based in Australia.

Flexible engagement:

Full-time contract-based engagement.

Competitive compensation:

Paid position with the rate determined by experience and location.

Revenue impact:

Direct opportunity to influence partner-driven revenue growth and the wider partner ecosystem.

High-growth opportunity:

Build and scale strategic partnerships in a rapidly expanding market.

Ownership and impact:

Help shape a world-class Partner Success function and contribute to its development from the ground up.

Entrepreneurial environment:

Work in a fast-paced, dynamic setting that values agility, initiative, and innovation.

Regional scope:

Own strategic partnerships across the ANZ market and contribute to broader regional growth.

Inclusive culture:

Join an environment committed to diversity, inclusion, and actively seeking talent from a wide range of backgrounds.

How Jobgether works: We use an

AI-powered matching process

to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice:

By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.