Business Analyst

About UsBuild something exceptional, with us...Our ambition is clear and openly bold.Armstrong Watson is on a journey to more than double our turnover by 2030, through disciplined organic growth, the attraction of outstanding talent, and the selective acquisition of like‑minded firms.But growth alone is not the goal.Reputation is.And reputation is earned, not inherited.Our strategic intent is simple to say and hard to deliver.To become the most respected adviser to privately owned businesses in the North and the UK.The firm business owners talk about.The firm lawyers and bankers recommend without hesitation.To achieve this, we are building the best Accounting and Financial Advisory firm to deal with, not just in the North, but across the UK. Exceptional service, deep expertise, trusted relationships, and absolute reliability define everything we do. These are not slogans; they are standards we hold ourselves to every day.At our core, we exist for one reason, to help our clients achieve prosperity, a secure future, and peace of mind.This strategy sets the direction.Our people, our values‑led culture, and our standards will deliver it.We are looking for people who want more than the next job. People who care deeply about:Standards and professionalismDoing work they are proud to put their name toBuilding long‑term client relationshipsBeing part of a firm with real momentum and intentIf you want to grow with a business that is ambitious, values‑driven, and serious about excellence, Armstrong Watson offers opportunity and expectation in equal measure.What you will find here: A firm with clear direction and momentumClients who value advice and relationshipsColleagues who care about doing things properlyA culture built on Passion, Trust, Humanity and HonestyGenuine opportunity to shape your career as the firm growsThis is our moment, and our vision is clear, to build something genuinely remarkable.The RoleThis position will work across all Service Lines and support functions to identify, design, and implement process improvements, workflow automation, and AI-enabled solutions. The role will partner closely with Service Line Heads, and the wider Technology Team, to deliver measurable efficiencies, improved client service, and scalable ways of working.The overall purpose of the position is to enable greater productivity and consistency across the firm by mapping end-to-end processes, identifying automation opportunities, defining requirements, and supporting delivery of workflow automation and AI-enabled solutions.Key responsibilities will include:Stakeholder Engagement & DiscoveryPlanning and facilitating discovery workshops, interviews and working sessions across Service Lines and support functionsEliciting and clarifying pain points, constraints, risks, data needs, and desired outcomesBuilding trusted relationships with stakeholders at all levels and maintaining clear communication throughout deliveryProcess Analysis & DocumentationDocumenting end-to-end processes using appropriate mapping techniques (e.g. flowcharts, swimlanes and BPMN)Producing clear “As-Is” and “To-Be” process maps, including decision points, exceptions, controls, and handoffsIdentifying inefficiencies, duplication, bottlenecks, rework, and control gaps; and recommending pragmatic improvementsAutomation & AI EnablementIdentifying and assessing opportunities for workflow automation, task automation, and system integrationCollaborating with the Technology Team to translate business needs into implementable solutions and backlogsSupporting the adoption of AI tools (e.g. Copilot / GenAI-enabled workflows) to improve drafting, summarisation, triage, search, and reportingDefining guardrails for AI usage in line with firm policies, data protection, and client confidentialityRequirements, Delivery Support & BenefitsDefining requirements, user stories, acceptance criteria, success measures, and benefits cases;Supporting solution design, prioritisation and delivery planning with Technology and other Service LinesCo-ordinating and / or supporting with testing (UAT), training, communications, and rollout activitiesTracking benefits and outcomes (time saved, error reduction, cycle-time improvements, client experience uplift)Continuous Improvement & Knowledge ManagementMaintaining process documentation and ensuring solutions are operationalised and owned by the firmIdentifying opportunities to standardise and reuse patterns across Service Lines (templates, workflows, prompts, controls)Contributing to a pipeline of automation / AI opportunities and supporting with continuous improvement governancePlease note that we will not be accepting candidates from agency suppliers in connection with this vacancy.The CandidateIn order to fulfil the responsibilities of the position, we would like candidates to be / have:EssentialProven experience as a Business Analyst / Process Analyst / Business Systems Analyst or similar roleStrong facilitation skills with experience running workshops and stakeholder interviewsAbility to document processes clearly (As-Is / To-Be) and translate them into requirementsDemonstrable experience working with technology / IT teams to deliver changeExcellent analytical and problem-solving skills; pragmatic, outcomes-focused approachStrong written and verbal communication; ability to tailor messaging for different audiencesComfortable working across multiple Service Lines and managing competing prioritiesDesirableExperience in professional services (accountancy, legal, consulting, financial services)Experience with workflow automation, RPA, low-code platforms and / or system integrationsExposure to AI tools (e.g. Microsoft Copilot) and AI-enabled productivity practicesFamiliarity with Agile delivery (user stories, backlog management) and / or Lean / Six Sigma methodsRelevant qualifications (e.g. BCS Business Analysis, IIBA, Lean Six SigmaThe BenefitsIn return for your hard work helping us shape our future growth and development; we will provide a competitive salary and a positive benefits package which includes: Salary Sacrifice Employer Contribution Pension Scheme including Life Cover (4x salary) and Income ProtectionCompetitive Annual Leave entitlement & Annual Leave Purchase Scheme allowing you to buy up to 5 additional days annual leave each yearSmart Working Policy, giving you the ability to balance home and remote workingHealth Shield Cash Plan (cash back on a range of Health benefits and discounts on holidays, fashion and entertainment)Employee Assistance Programme (24/7 confidential support for wellbeing and health)Paid flu jabs and eye testsIntroductory Commission Scheme (financial reward if you refer a new client)Employee Referral Scheme (financial reward if you refer new AW colleagues) enabling you to claim up to 2,500 for each referralInvestment towards Continuous Professional Development (CPD), which includes access to comprehensive training courses and materialsPaid professional membership feesIn addition to all the benefits you would expect from an award winning employer, you will be given the utmost encouragement and support to develop your career further.When you're with us... we're with you.DepartmentTechnology Employment TypeFull TimeWorkplace typeHybrid