Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License reimbursement
• Retirement plan with employer match
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
We opened our doors in December 2021 and are proud to be part of a three-generation State Farm family—my dad and grandfather were both California State Farm agents. Carrying on that tradition, I’ve built an agency that’s rooted in service, community, and lasting relationships.

Our office culture is supportive, welcoming, and team-focused. We keep our break room stocked with snacks and coffee, celebrate wins together, and enjoy being part of a workplace where people genuinely care about each other’s success.

Community involvement is at the heart of what we do. We sponsor local events like the San Ramon Run for Education, partner with the San Ramon Chamber of Commerce, and are a regular presence at the San Ramon Farmers Market.

We also invest in our team with competitive compensation, bonuses, a stocked breakroom, and a retirement plan to help you plan for the future.

If you’re looking for a place to grow, give back, and be part of a supportive team, our agency could be the perfect fit!

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Alex Mutch - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.