Veterinary Referral Coordinator

Job Description

Job Description

Description

Help Build the Future of Specialty Veterinary Medicine in Atlanta

Dogwood Veterinary Specialty and Emergency – Dunwoody
4500 N. Shallowford Road | Dunwoody, GA 30338

Relationships matter. Communication matters. Patient care starts long before a specialty appointment begins.

Dogwood Veterinary Specialty and Emergency is seeking an experienced Client and Referring Veterinarian Liaison (Referral Coordinator) to become a founding member of our new Specialty and Emergency Hospital opening in Dunwoody, Georgia this Fall.

This is an exciting opportunity for an experienced veterinary professional who enjoys building relationships, coordinating specialty care, and serving as the bridge between referring veterinarians, pet owners, and our specialty teams.

As one of the first team members supporting our newest hospital, you will play a vital role in shaping the referral experience while helping strengthen partnerships with veterinary hospitals throughout Metro Atlanta.

Why Join Dogwood Veterinary Specialty and Emergency?

Following the continued success of our flagship Marietta hospital, Dogwood is expanding to better serve pets, families, and referring veterinarians throughout Georgia.

Our Dunwoody hospital will provide advanced specialty services including:

• Emergency and Critical Care
• Internal Medicine
• Surgery
• Neurology
• Medical Oncology
• Cardiology
• Radiology
• Dermatology

As our Client and Referring Veterinarian Liaison , you'll help ensure every referral experience is seamless, professional, and compassionate from the first phone call through specialty consultation and ongoing communication.

This is far more than a scheduling position.

You'll become an essential partner in helping patients receive timely specialty care while strengthening relationships with the veterinary community.

Referral Coordination

• Coordinate specialty referrals from General Practice and Emergency hospitals 
• Contact clients to explain the referral process and schedule appointments 
• Review referral requests for accuracy and completeness 
• Obtain medical records, diagnostic results, and imaging from referring practices 
• Prioritize urgent and emergent specialty cases appropriately 
• Ensure timely communication throughout each patient's referral journey 

Referring Veterinarian Relations

• Serve as the primary point of contact for referring veterinary hospitals 
• Build long-term professional relationships with veterinarians and hospital teams 
• Facilitate communication between referring doctors and Dogwood specialists 
• Coordinate medical updates and specialty consultation reports 
• Help strengthen referral partnerships throughout Georgia 

Client Experience

• Guide clients through specialty and emergency scheduling with compassion and professionalism 
• Explain appointment expectations and next steps 
• Provide outstanding customer service during emotionally challenging situations 
• Ensure every client feels informed, supported, and cared for 

Hospital Operations

• Collaborate closely with Internal Medicine, Surgery, Neurology, Oncology, Cardiology, Radiology, Dermatology, and Emergency teams 
• Maintain detailed referral documentation within the hospital information system 
• Identify workflow improvements that enhance efficiency and communication 
• Support hospital growth initiatives and community outreach efforts 

This is not an entry-level position.

We're looking for someone who understands veterinary medicine and enjoys building meaningful professional relationships.

• 2+ years of experience working in a Veterinary Hospital 
• Strong understanding of veterinary medical terminology 
• Exceptional communication and customer service skills 
• Outstanding organizational and time-management abilities 
• Ability to manage multiple priorities in a fast-paced environment 
• Comfortable speaking with veterinarians, technicians, clients, and hospital leadership 
• Experience utilizing veterinary practice management software 

• Specialty or Emergency Veterinary Hospital experience
• Previous experience as a: 
  • Veterinary Referral Coordinator
  • Referral Relationship Manager
  • Veterinary Client Service Supervisor
  • Lead Veterinary Receptionist
  • Veterinary Receptionist
  • Client Service Representative
  • Hospital Coordinator
• Experience coordinating referrals between General Practice and Specialty hospitals 
• Bilingual English and Spanish is a plus 

Who Thrives in This Role?

You are someone who:

•   Builds trust and lasting professional relationships
•   Communicates with confidence and compassion
•   Enjoys solving problems and improving workflows
•   Thrives in collaborative, fast-paced environments
•   Stays organized while managing multiple priorities
•   Takes pride in delivering exceptional client service
•   Wants to play a meaningful role in advancing specialty veterinary medicine

Schedule

• Full-Time
• Monday through Friday 
• Occasional flexibility for weekends based on hospital needs and community event schedule

Grow Your Career with Innovetive Petcare

At Dogwood Veterinary Specialty and Emergency, we believe in investing in our people.

• Competitive compensation based on experience 
• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off
• Paid Holidays
• Life Insurance
• Short-Term and Long-Term Disability Coverage
• Employee Assistance Program
• Mental Health and Wellness Resources
• Rocket Lawyer Legal Benefits
• Employee Pet Care Discounts
• Continuing Education Support
• Professional Development Opportunities
• Leadership Development Programs
• Career Advancement Across a National Veterinary Network

Why Dogwood?

We're building more than a specialty hospital.

We're building a culture where collaboration, communication, and clinical excellence come together to create exceptional experiences for referring veterinarians, pet owners, patients, and our teams.

If you're looking for an opportunity where your organizational skills, veterinary knowledge, and relationship-building abilities will make a measurable impact every day, we'd love to meet you.

Join Dogwood Veterinary Specialty and Emergency and help shape the future of specialty referral medicine in Atlanta—one relationship, one patient, and one exceptional experience at a time.