Food Service Worker

Site: Brigham and Women's Faulkner Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Schedule: Monday-Friday | 6:30 AM - 10:30 AM

The Food Service Worker performs a variety of duties related to the safe preparation, assembly, distribution, and service of food for hospital patients, visitors, and staff. This role supports daily food service operations in patient dining, retail dining, and kitchen areas while maintaining high standards of food safety, sanitation, and customer service.

Qualifications

Essential Functions

• Participate in department meetings, training sessions, and monthly in-services as assigned.
• Deliver exceptional customer service by anticipating needs and resolving concerns promptly and professionally.
• Maintain cleanliness and sanitation of work areas, equipment, and food service stations.
• Follow all HACCP food safety and sanitation standards.
• Report concerns, discrepancies, equipment issues, or product shortages to leadership.
• Support department goals and initiatives focused on operational excellence and customer satisfaction.
• Work in a variety of food service areas, including tray line, cafeteria, patient meal service, and kitchen operations.
• Set up, stock, and replenish food stations for meal service.
• Assemble patient meal trays and serve food and beverages to customers.
• Deliver meals to patient rooms and retrieve trays as needed.
• Clean workstations, equipment, and floors following meal periods.
• Operate kitchen equipment such as dish machines and trash compactors and perform routine cleaning duties, including mopping floors.
• Prepare food items to support patient meal service and cafeteria operations.
• Complete assigned sanitation and cleaning projects.
• Assist with onboarding, training, and cross-training of team members.

Qualifications

• High School Diploma or equivalent preferred.
• Relevant experience may be accepted in lieu of formal education.
• Previous food service, hospitality, healthcare, or customer service experience preferred.

Knowledge, Skills & Abilities

• Demonstrates commitment to organizational service and customer care standards.
• Ability to read and understand menu items in English.
• Ability to communicate effectively in English.
• Strong multitasking skills and ability to work in a fast-paced environment.
• Ability to work collaboratively as part of a team.
• Ability to push, pull, and transport food carts, trays, and supplies throughout the facility.
• Knowledge of basic food safety, sanitation, and infection prevention practices.
• Demonstrates a positive attitude, reliability, and strong attention to detail.

Patient Care: No direct patient care responsibilities.

Additional Job Details (if applicable)

Physical Requirements

• Standing Frequently
• Walking Frequently
• Lifting Occasionally
• Carrying Occasionally
• Pushing Occasionally
• Pulling Occasionally
• Balancing Frequently
• Stooping Occasionally
• Kneeling Occasionally
• Reaching Occasionally
• Feeling Constantly
• Foot Use Rarely
• Vision - Far Constantly
• Vision - Near Constantly
• Talking Constantly
• Hearing Constantly

Remote Type

Onsite

Work Location

1153 Centre Street

Scheduled Weekly Hours

20

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$19.00 - $25.56/Hourly

Grade

SF1001 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

2810 Brigham and Women's Faulkner Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io. Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.