Partner Relations Associate

Job listing expires on June 20, 2026 Partner Relations Associate This role facilitates the distribution of Essentials to partner organizations, managing partner relationships, orders, and customer service within the Giving Factory network. Major Responsibilities Customer Service Provide excellent customer service to Service Partners by greeting them upon arrival, locating completed orders, assisting in getting orders to the point of transportation, and offering assistance with donation loading Ensure quality correspondence with Service Partner account holders regarding their orders, accounts, partnership questions, and more through the partner relations email inbox and phone line. Provide technical support to partners using the online ordering system aka “the portal” Assist Account Holders going through the application process including creating new accounts and reactivating existing accounts in the database. Lead new partner onboarding via partner orientations, trainings, and more; provide one-on-one support to new account holders. Update Account Holder training materials as needed In collaboration with Partner Relations Manager and Operations Director, manage item availability in the “partner portal” Ensure that all guidelines and contract standards are executed; ensure that all paperwork and contracts are current and effectively managed. Operations Work collaboratively with Production Team to prepare orders for fulfillment each week Oversee the daily distribution of orders and coordinate pickups with Partner account holders Supervise our expedited Emergency Order fulfillment and distribution Ensure data integrity by Closing out orders in the online database as they are picked up Accurately recording any items that are either cancelled or added at the time of pick‑up Reviewing and maintaining accurate account holder information Assist with special distribution events as needed Effectively communicate with Service Partners around compliance of pick‑up and order etiquette Help maintain general warehouse cleanliness and organization Manage the “Partner Shelf” by ensuring appropriate items are offered, and any tracking of items distributed is efficient and accurate Manage special distributions such as Back to School Events, partner appreciation events, Everyday Essentials Program deliveries Maintain Family Assistance resources, creating and updating town one‑pager, updating website search feature, ensuring timely updates for accurate support to families seeking assistance In collaboration with the Partner Relations Team, prepare and send monthly newsletter to Everyday Essentials Program active Account Holders Work with Partner Relations Manager to conduct partnership waitlist review sessions and onboard new partner organization Performance Measures Maintain the highest level of customer service with staff members, volunteers, donors and Service Partners Maintain a positive attitude with staff members, volunteers, donors and Service Partners Data is tracked accurately, and data entry completed in a timely manner Maintain excellent and timely communication with other staff members, volunteers, in‑kind donors and Service Partners Maintain a safe and organized work environment Functions are completed in accordance with established standards, policies, and procedure Required Experience, Knowledge, Skills, Abilities Fluent in Spanish 3 year’s relevant work experience required Excellent written and verbal communication skills Strong customer service experience required Proficient with Microsoft Office Suite (Outlook, Word, and Excel) Organize information and pay attention to detail Maintain a safe working environment Work independently, under supervision, and in a team‑based and goal‑oriented environment Follow detailed instructions Background in community engagement or grassroots organizing a plus Spanish proficiency or fluency a plus Lift up to 50 lbs Compensation and Benefits The estimated starting salary for this position is $25.00‑26.00 per hour based on geographic labor market. The compensation offered may vary from the posted range based on geographic location, work experience, education, and/or skill level, among other factors. This is a benefits‑eligible position. Cradles to Crayons offers a generous benefits package, which includes, but is not limited to: Health benefits including medical, dental, vision and a Health Reimbursement Arrangement A monthly cell phone and internet usage stipend Employer-sponsored short‑and long‑term disability and basic life insurance Diversity Is Our Strength Diversity and Inclusiveness are core values at Cradles to Crayons, and we continuously strive to be a team where everyone feels welcome and supported. It is the policy of Cradles to Crayons to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information and/or any other protected characteristic under applicable law. Individuals from underrepresented groups are especially encouraged to apply. Working Conditions This is a warehouse environment and normal changes in temperature are to be expected while working inside the warehouse or outside, on or around the loading dock. There are no hazardous or significantly unpleasant conditions. Accommodation In accordance with the Americans with Disabilities Act, requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made by Cradles to Crayons which may pose serious health or safety risks to the employee or others, or which impose undue hardships on the organization. #J-18808-Ljbffr