Patient Support Representative

Amazing Care Outpatient Pediatric Therapy is a leading provider of pediatric therapy services dedicated to improving the lives of children and families in Colorado. We offer a collaborative and supportive environment where team members are empowered to make a meaningful impact. We provide individual and group speech, occupational, and physical therapy services by experienced, certified therapists. We're committed to delivering exceptional therapy services to our community and pride ourselves on our supportive team environment and our dedication to high-quality care. 

Position Overview: 

We are seeking a full-time Patient Support Representative to join our team. The primary responsibility of this role is to provide excellent customer service and ensure that our patients are treated with respect and empathy, while also communicating professionally and clearly with the clinic team in our Castle Rock, CO location. This person will serve as a front desk receptionist and have immense opportunity to grow in both skill-set and career. 

Location:

• 815 S Perry St. Suite #200. Castle Rock, CO 80104

Pay:

• $22.00 per hour

Schedule: 

• Monday - Friday - 8:30am-5:30pm 

• 1 hour lunch each day

• 40-hours Per Week

Key Responsibilities: 

• Greet incoming patients in a friendly and professional manner. 

• Answer all incoming calls in a friendly and professional manner. 

• Collect co-pays and balance owed at the time of visit in accordance with patient insurance guidelines. 

• Obtain complete and accurate information from the patient for billing and demographics purposes. 

• Schedule patients, greet patients and visitors, and direct them as needed. 

• Update patient registration information. 

• Keep waiting and patient areas clean and tidy throughout the clinic. 

• Work effectively as part of a highly professional team. 

• Perform other duties as assigned. 

Requirements

• Medical office receptionist experience with heavy scheduling, at least 1-2 years. 
• 1-2 years of experience as a receptionist, preferably in a medical office. 
• Bachelor's Degree preferred, High School Diploma or High School Equivalency required. 

• Strong computer skills, including experience with Microsoft applications and Google Docs. 

• Demonstrated ability to be courteous and respectful when interacting with patients and family members. 

• Maintain patient confidentiality in accordance with policy and procedure and HIPAA requirements. 

• Attention to detail. 

• EMR experience is preferred. 

• Understanding of medical insurance is preferred. 

Benefits

• Medical, dental, and vision insurance (available the first day of the month following 30 days of employment)

• Company paid life insurance, with voluntary buy-up options
• Short/Long term Disability, Accident, Critical Illness, and Hospital Indemnity coverage
• Generous Paid Time Off (PTO)
• 401K
• Work-life balance: Flexible scheduling to fit your individual and family needs
• Exceptional orientation and training program, including ongoing support and mentorship
• HERO employee recognition program
• Referral bonus

Every visit matters. Every team member counts. Together, we’re AMAZING.

If you’re compassionate and ready to make a meaningful difference in a pediatric clinic setting, we’d love to hear from you.