Program Consultant

Role Description

Provide operational project leadership, analytical support, and research services.

• Work with a multidisciplinary team of physicians and practice management individuals to codesign innovative programs, from concept to delivery; analyze the impact and success of these programs.
• Subject matter expert in practice line operations and process improvement to help identify gaps for various programs and implement best practice.
• Develop necessary supporting materials (e.g., manual, training modules, curriculum) to support the programs, working with physicians, workgroups, and committees; pilot and evaluate impact of programs in meeting the defined objectives; create clear, concise, detail-oriented work plans to drive programs and projects.
• Responsible for overall project management and program support (e.g., project workplans, meeting support, project timelines, regular project communications, and updates) as needed for quality and performance program.
• Lead medium to large scale projects and initiatives that may have many internal and external dependencies and higher levels of risk.
• Define scope, objectives, milestones, deliverables, budget, methods, and tools for innovative programs in collaboration with stakeholders, and monitors their progress over time.
• Manage the execution of deliverables to ensure timely and effective implementation.
• Coordinate internal resources and third parties/vendors for project execution.
• Utilize formal processes and tools to manage resources, budgets, risks, and changes.
• Provide leadership, management, and oversight for existing programs such as Quality and Process Improvement.
• Lead or be an integral part of new site start-up processes.
• Develop and implement processes and programs in response to requests from leaders.
• Provide project management and project support on an ad hoc basis for organizational and site practice line initiatives.
• Exercise independent judgment and execute complex assignments requiring special training or knowledge.
• Analyze complex business problems and issues using data from internal and external sources to provide insight.
• Support the collection of analytics used to improve operational, quality, and financial performance.
• Conduct pre- and post-performance analysis to enhance and improve risk mitigation processes.
• Measure and compare current processes with identified procedures and policies, monitor processes, and provide management summaries with recommendations for error prevention.
• Identify and escalate issues and opportunities to improve data, quality, and processes.
• Facilitate the improvement and stability of operations.
• Recognize opportunities for improvement and facilitate the transition of improved workflows and care processes.
• Maintain and distribute project reporting on a consistent and ad hoc basis.
• Define business requirements and provide analysis to increase operational efficiency.
• Monitor outcome measures and implementation of implemented programs.
• Coordinate with various departments to ensure smooth workflow.
• Ensure high standards and quality of process by identification of the root cause and implementation of action plans for quality issues.
• Analyze actual results against plan, forecast and identify opportunities for improvement in operational performance, and recommend interventions where appropriate.
• Represent organization in Health System collaboration with leaders on workgroups and cross-functional initiatives.
• Work collaboratively with clinical and business stakeholders.
• Provide consulting and advisory services to clients and physician leaders, including Regional Directors and Medical Directors.
• Interact with all departments within the organization to ensure optimal use of resources.
• Work independently with frequent communication to regional, practice line, and client leadership.
• Perform related duties as required.

Qualifications

• Bachelor’s degree in healthcare management, Business, Finance, or related field required.
• Minimum 5 years of experience working within a healthcare setting required.
• 3 years of experience in data and analytics: developing, preparing, and analyzing reports and/or leading clinical-related quality programs measuring performance, and continuous improvement planning required.
• Master’s degree in healthcare or related field preferred.
• Strong computer skills, proficient in Microsoft Office suite (Outlook, Word, Excel - intermediate-advanced, PowerPoint, Access).
• Skilled at using Business Intelligence tools (such as Tableau) to develop sustainable reports, dashboards, and calculators using various data sources. Experience working with pivot tables in Excel.
• Data analysis and interpretation skills, including financial statements and statistical reports, with the ability to convey insights using data.
• Demonstrated understanding of Project Management concepts. Strong project management, negotiation, and facilitation skills.
• Excellent oral and written communication skills. Polished public speaking skills with an ability to present to all types of audiences.
• Ability to work with cross-functional leaders and/or senior management to develop and implement change management strategies.
• Ability to work collaboratively as a team member in a fast-paced environment.
• Demonstrated analytical and problem-solving skills.
• Understanding of hospital and outpatient clinic operations. Subject matter expertise in hospital operations and process improvement.
• Ability to perform daily functions with little supervision, working in a remote environment, and understanding when to escalate issues where appropriate.
• Demonstrated self-learner interested in continued professional development and personal growth.
• Strong organizational and customer service skills. Ability to keep impeccable records and to sustain strong attention to detail.

Benefits

• Superior health plan options.
• Dental, Vision, HSA/FSA, Life and AD&D coverage, and more.
• Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6% plus discretionary profit-sharing contributions (eligible January following 18 months of service).
• Generous paid time off starting 3-4 weeks’ annually.
• Student Loan Refinancing Discounts.
• Professional and Career Development Program.
• EAP and travel assistance included.
• Wellness program.
• Purpose-driven culture focused on improving the lives of our patients, communities, and employees.