Operations Manager

Operations Manager (Practice Manager) | Maryland Join our team at SOL Mental Health! We’reredefiningwhat’spossible in mental health care—starting with you . Compensation & Benefits $75,000 - $90,000 (Base + Bonus) Medical, dental, vision,FSAand HSA 401(k) with match PTO + 10 paid holidays Employee Assistance Program (EAP) Short & long-term disability Life insurance What You Bring 3+ years of experience in healthcare practice management Bachelor's degree strongly preferred; healthcare administration background preferred Demonstrated success in team leadership and development Strong organizational and communication skills Proven ability to manage financial and operational metrics Experience with healthcareelectronic health records,practice management, and schedulingsystems Physical Requirements: Prolonged periods of sitting at a desk and working on a computer, and must be able to lift up to 15 pounds at times What You’ll Do The Operations Manager (Practice Manager) leads the operational and business functions of SOL Mental Health practices, ensuring effective day-to-day operations while building a high-performing team. This role focuses on implementing organizational initiatives, driving team performance, managing practice operations, and partnering with the Therapy Supervisor to create an environment where exceptional mental health care can flourish. Practice Managers at SOL Mental Health directly supervise non-clinical Care Team Members and partner with clinical leaders tolead assigned Care Centers. Partner with Therapy Supervisors to align clinical and operational priorities and address practice challenges Drive patient access, flow, and experience by implementing standardized workflows across the care lifecycle Optimize scheduling, provider productivity, and clinician collaboration to support patient access and outcomes Improve key performance metrics, including new patient conversion, retention, and no-show/cancellation rates Oversee front desk operations, patient communication, and self-pay collections to ensure a high-quality experience and financial performance Lead practice-level financial and operational performance, including budget management and use of data to drive decisions Manage, coach, and develop the administrative care team, including hiring, onboarding, training, and performance management Ensure regulatory compliance while leading operational initiatives, quality improvement efforts, and cross-functional collaboration Our Culture How we show up for each other and our patients: We Lead with Heart We Look for the Good We Strengthen Each Other We Strive for Excellence We Break New Ground Commitment to Inclusion We’recommitted to building a diverse, inclusive workplace where everyone feels valued and supported. #J-18808-Ljbffr