RN - Hospice Intake

Job Description

Job Description

Our Accolades.

Four Seasons is proud to have been named one of Modern Healthcare’s Best Places to Work, and to have been Living Wage Certified in Western North Carolina. Our approach to providing not only excellent care to our patients and families, but also providing the same heartfelt care and commitment to our employees, leads us to be recognized as not only a leader in hospice and palliative care, but also a beacon of excellence as an employer in Western North Carolina.

Our Benefits. Four Seasons offers an excellent benefits package for both full time and part time eligible employees, which may include:

• Competitive Salaries, Reviewed Annually
• Annual Operational Performance Bonus Opportunities
• $0 Employee Premiums on Medical Insurance
• Annual $600 Well-Care Benefit Towards Self-Care, Childcare, Pet Care, or Elder Care 
• Medical & Dental Insurance Benefits First of the Month after Hire
• 403B Retirement Plan with Employer Match
• Generous Paid Time Off Package- 20+ Days of PTO Per Year
• Up to 6 Paid Holidays
• Employer Paid STD, LTD, & Life Insurance
• Employer Paid Teletherapy & Telemedicine Coverage
• Health & Dependent Care Flexible Spending Accounts
• A Robust Employee Wellness Program
• Up to $3k in Tuition Reimbursement Each Year

Hospice Intake RN

Reports To

Director of Care Access & Admissions

Status

salary (exempt)

Shift

40hours/week with benefits, varied schedule, 4 10s

Location

Refer to Offer Letter

 

Summary

The Hospice Intake RN is responsible for coordinating all aspects of the referral-to-admission process to ensure timely, patient-centered, and cost-effective hospice services can be delivered efficiently. In collaboration with the Care Access Team, Admission RNs, referral partners, providers, patients, and families, the Hospice Intake RN facilitates the transition of patients into hospice care.

Responsibilities include obtaining and reviewing clinical information, coordinating provider orders, completing eligibility reviews, scheduling admissions, entering and maintaining accurate clinical information within the electronic medical record, coordinating medication review and pharmacy processes, including medication order entry as well as serving as a clinical resource throughout the admission process. The Hospice Intake RN prioritizes referrals based on patient needs and collaborates with interdisciplinary team members to ensure responsiveness, regulatory compliance, and exceptional service to patients and families.

 

Essential Duties & Responsibilities

• Practice within the scope of licenses, certification, or registration, where applicable, and as required by law and regulation
• Obtain all necessary and required clinical information for all incoming referrals in coordination with the Care Access Team 

• Obtain and coordinate verbal orders from referral partners as needed 
• Contact families and schedule hospice admissions 

• Complete hospice eligibility reviews and medical criteria summaries, present findings to hospice physicians or advanced practice providers, and obtain admission approval as appropriate.

• Coordinate provider face to face visits with the provider scheduler as required 
• Triage all informational calls and coordinate scheduled visits with applicable clinicians 
• Daily collaboration with Team Leaders and families to ensure timely start of care for all pending referrals 
• Perform other but similar duties, such as providing emergent on call patient needs coverage 
• Complete pre-admission screening to determine the correct FS service line 
• Coordinate and obtain consents as needed 
• Assist with Triage or other Care Access Tasks during lower referral volumes

• Review referral documentation and enter medication profiles into the EMR to support hospice eligibility review, admission preparation, and continuity of care.

• Collaborate with pharmacy providers, physicians, and Admission RNs to ensure timely medication review, coverage determination, and medication availability prior to admission whenever possible.

• Perform clinical review of referrals, including diagnosis, medication profile, and supporting documentation, to facilitate efficient admission planning.
• Review referrals for hospice appropriateness and identify clinical barriers, medication concerns, equipment needs, or other issues that may impact the admission process.

Knowledge, Skills, and Abilities

• Knowledge of Federal, State and Local regulations and Medicare Conditions of Participation
• Knowledge of HIPAA privacy rules and regulations
• Knowledge of electronic medical records systems
• Operating knowledge of Netsmart computer application
• Computer proficiency in Microsoft Office
• Excellent organizational skills
• Excellent interpersonal skills
• Excellent written and oral communication skills
• Ability to work under pressure to meet deadlines
• Ability to interact with various departments throughout the organization