Team Lead

The Role Are you ready to lead and inspire a team of talented professionals towards delivering services that make a real impact? As a Services Delivery Team Lead at Kyndryl, you’ll have the opportunity to take the lead in guiding our squads towards delivering exceptional end-to-end services. As a facilitator of agile practices, you’ll be instrumental in optimizing workflows, identifying bottlenecks, and eliminating obstacles to supercharge squad performance. Armed with your deep technical expertise, you’ll champion high-quality deliverables throughout the technical services life‑cycle, not only meeting but exceeding our customer business needs. Your role extends beyond technical expertise – it’s about understanding our customer industries and how they utilize our products to achieve their desired outcomes. You’ll work in tandem with Delivery Managers to ensure that these customer service priorities are met. You’ll steer your squads past technology and process roadblocks, leveraging Kyndryl Bridge’s unique data insights to tailor improvements and enhance service stability. As the go‑to technical resource, you’ll take the lead in troubleshooting and resolving complex service‑related issues while ensuring that squad workloads align with business priorities. Your ability to communicate effectively will be crucial as you engage with client stakeholders, maintain synchronization on project progress, and provide valuable feedback to help squad members grow. You’ll represent the team at user group meetings, leadership gatherings, and client interactions, deftly navigating complex scenarios as they arise. You’ll play a pivotal role in interdisciplinary service improvements projects, collaborating with other squads and creating agile teams to meet customer evolving needs. Setting and achieving challenging yet attainable team targets will be second nature to you, aligning with business metrics, performance standards, and SLAs while diligently managing individual and team performance. As a Services Delivery Team Lead, you’ll have the opportunity to leverage cutting‑edge data‑driven insights and AI services, following best practices to tackle intricate data management challenges and deliver data modernization and platform management services. Ideally, you’ll possess both a technical background and well‑developed interpersonal skills – bridging the gap between the technical and account leadership worlds and fostering a deep understanding of the team’s technical resolutions. Who You Are Who You Are: You’re good at what you do and possess the required experience to prove it. Equally important – you have a growth mindset; keen to drive your own personal and professional development. You are customer‑focused, prioritizing customer success in your work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Skills and Experience Proven experience leading technical team(s) through incident, problem and change management, as well as root cause analysis 5 years of technical resolution and support Ability to effectively communicate with both technical and customer stakeholders Industry‑recognized certifications in the aligned supporting area (e.g., Public/Private Cloud, Mainframe, etc.) Must be fluent in English language(s) Preferred Skills and Experience Bachelor’s degree in a related technical field or equivalent practical experience Experience with an ITIL‑driven service organization Six Sigma, PMP, and/or ITIL certifications Compensation The compensation range for the position in the U.S. is $79,920 to $152,160 based on a full‑time schedule. Your actual compensation may vary depending on your geography, job‑related skills and experience. For part‑time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement. California (San Francisco Bay Area): $95,880 to $182,520 California (All Other): $87,960 to $167,400 Colorado: $79,920 to $152,160 Massachusetts: $79,920 to $167,400 New York City: $95,880 to $182,520 Washington: $87,960 to $167,400 Washington DC: $87,960 to $167,400 Benefits This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off. If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program. What You Can Expect From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth. We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in‑demand skills to grow your career and achieve your ambitions with access to cutting‑edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands‑on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success. #J-18808-Ljbffr