Support Analyst II

Job Description

Job Description

Description:

KorTerra is looking for a highly motivated technical support professional to assist our clients nationwide on the use of our product suite. Qualified candidates must possess excellent customer service skills and a strong understanding of computers and a desire to expand their software, database, web, and overall technical expertise. We offer the opportunity to learn a variety of IT skills and considerably grow your technical skill set. We will train the successful candidate to work with Microsoft SQL Server, .NET applications, iOS/Android mobile applications, VMWare, cutting edge mapping/GPS technology, and more.

What You’ll Get to Do:

• Assisting clients on daily support issues via phone or email. Clients range from typical end-user to IT manager of a large company.
• Assisting clients on the setup, configuration, and use of the KorTerra software suite.
• Perform database queries and provide technical expertise.
• Troubleshooting a wide variety of technical issues.
• Log and track support issues through resolution.
• Deliver progress reports to management staff and customers.
• Assist in the testing of KorTerra applications.
• Provide online training and product demonstrations.
• Other duties as assigned.

• Technical degree or equivalent work experience required.
• Strong verbal, writing, and organizational skills.
• Excellent customer service attitude.
• Ability to identify problems and actively seek solutions.
• Ability to multi-task and superior problem-solving skills is essential.
• Self-motivated, ability to work independently and perform well as a member of the KorTerra team.