Customer Service Representative

Customer Relations Coordinator

The Customer Relations Coordinator provides timely, professional, and friendly support to customers by handling high volumes of incoming calls, managing order and shipping inquiries, and coordinating with internal departments to ensure accurate and efficient delivery of products and services. This role requires strong communication, organizational, and problem-solving skills in a fast-paced environment, as well as the ability to use automated systems and office software to maintain accurate customer records and support business objectives.

Responsibilities

• Answer all incoming phone calls in an expeditious manner
• Answer a daily average quota of customer phone calls; minimize abandoned phone calls
• Provide a pleasant and friendly atmosphere for customers to conduct business
• Effectively answer customer administrative questions or forward to proper Dassault Falcon Jet (DFJ) personnel in a manner that satisfies customer request
• Coordinate interdepartmental correspondence relating to timely delivery of spares
• Record customer request for quote, convert to sales order when required
• Research IPCs to problem solve in AOG situations
• Responsible for follow-up to customers on shipping information
• Manage client base with Siebel updating customer transactions/issues into the Siebel database
• Report processing as required
• Assist customers in obtaining information on services from other DFJ departments/DFJ vendors
• Perform off-hour telephone coverage as needed
• Administrative work as assigned by management team
• Other duties assigned by management to meet business objectives

Essential Skills

• Minimum of one (1) year of customer service experience in a fast-paced environment.
• SAP experience - MUST HAVE
• Experience working in customer service or customer support roles, handling high call volumes and multiple priorities.
• Familiarity with automated order entry systems and related customer databases.
• Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
• Strong data entry skills with attention to detail and accuracy.
• Ability to communicate effectively with internal and external customers in a professional manner.
• Excellent written and verbal communication skills.
• Excellent listening skills, with the ability to understand and address customer needs clearly and efficiently.
• Exceptional organizational and follow-up skills, including the ability to track and manage multiple customer requests.
• Ability to work effectively as part of a team, collaborating with colleagues and other departments.
• Ability to work rotating shifts as required to support business needs.
• Experience working in a high-paced environment, maintaining composure and service quality under pressure.

Additional Skills & Qualifications

• High school diploma or GED.
• Familiarity with aviation environments or aviation-related customer service is beneficial.
• Experience with customer service in a technical or parts-related setting is an advantage.

Work Environment

This role operates in a fast-paced, customer-focused environment that combines on-site and remote work. The schedule typically includes four days on-site and one day remote each week, with flexibility to choose the remote day, and requires rotating shifts to support customer needs. The position involves frequent use of telephones, computers, automated order entry systems, SAP, and Microsoft Office tools to manage customer interactions, orders, and reporting. Team members collaborate closely with various internal departments and external vendors to ensure timely delivery of parts and services. The work culture emphasizes professionalism, teamwork, and continuous improvement, and offers a comprehensive benefits package that includes bi-weekly compensation, a 401(k) plan with a 100% match up to 6%, a 5% profit sharing plan, full medical, dental, and vision benefits, vacation accrual, nine paid holidays, factory familiarization training, tuition reimbursement, opportunities to obtain a pilot license, and clear paths for advancement into leadership positions.

This position is moving extremely fast as this is an urgent need for the client.

Job Type & Location

This is a Permanent position based out of Hackensack, NJ.

Pay and Benefits

The pay range for this position is $50000.00 - $55000.00/yr. Bi-Weekly Compensation 401k – 100% Match, Up to 6% 5% Profit Sharing Plan Full Benefits – Medical, Dental, Vision Vacation Accrual & Holiday Pay (9-Paid Holidays) Factory Familiarization Training & Tuition Reimbursement Opportunity to Obtain a Pilot License Opportunity for Advancement into Leadership Positions

Workplace Type

This is a fully onsite position in Hackensack, NJ.

Application Deadline

This position is anticipated to close on Jul 27, 2026.