Onboarding Specialist DACH - German speaking

The Role The Implementation team at Perk manages the onboarding of our new clients. We are looking for a German-speaking Onboarding Specialist who will be responsible to successfully execute and launch the implementations within your portfolio. As an Onboarding Specialist, you will analyse the specific needs and circumstances of each customer in order to propose a suitable implementation plan tailored according to the client. Your success will be measured upon the completion and adoption of the Perk platform among your customers' users. You will be the subject matter expert in the area of change management and, most importantly, you will deliver a 7-star experience for our clients during the onboarding process. The role of the Onboarding Specialist requires superb communication and project management capabilities, organizational and problem solving skills, as well as keen attention to detail. Although Onboarding Specialists need to be tech-savvy and understand some basic technical concepts in the area of integrations and open APIs, they do not need to be experts in this area right away. What you’ll be doing: Lead cross-functional project teams to successfully implement new clients Initiate, plan, execute, control and close implementation projects, including developing requirements documentation, finalising deliverables and building out client-facing communications Review contracts, optimise resource management and validate process quality Serve as the first point of contact for client escalations during the implementation process Develop and implement strategy plans to achieve account ramp-up goals Ensure that accounts are staged, scheduled, and prioritised according to both client and business needs Communicate complex and technical information in a manner that all audiences can easily understand Ensure that project team members have a clear understanding of timelines, tasks, risks and issues What we look for: Proven track record of successfully managing and delivering projects in an international environment Native or near native German (German speaking) Fluency in English (written and oral) Experience in implementing products for different clients Experience in Travel Agency or Training is considered Organised and structured way of working, with good capabilities to analyse and deliver recommendations Excellent verbal and written communication skills in English Able to develop relationships with all levels of the organisation, both internally and externally, and adapt the communication accordingly Excited by challenges and have a personal drive to make a difference Experience with Account Management, Change Management, Onboarding, Problem Solving, Project Management, SaaS software. What we’d like but not essential: Studies in Project Management Experience in the travel industry Prior experience in a SAAS implementation role What we always look for: Highly organised and possess a high level of administration ability and "can-do" attitude Keen eye for detail Customer focus Culture / team fit Passionate Calm and can handle pressure Smart, fast learner and tech-savvy Hard worker, willing to go the extra mile How We Work At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. This role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work. For certain roles, we can help with relocation from anywhere in the world. English is the official language at the office. Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you. #J-18808-Ljbffr Perk