SR Sales Manager

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.

Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.

The Sr Manager Sales is a senior-level manager that proactively leads a Field Sales team in sales strategies to drive revenue and customer satisfaction to meet organizational objectives. This role will create strategies to drive sales, expand market share, and ensure customer satisfaction within a geographic area to meet operational goals including annual sales, margin targets, and operating income.

Duties and Responsibilities of the Position:

• Routinely participate in sales calls with the Field Sales team member to supplement selling efforts. 

• Collaborate with Sales Operations and Sales leadership to develop and manage sales forecasting and targets for the geography and Field Sales team members.

• Build and maintain relationships with key customers with the geography and collaborate with Sales Representatives to address any needs or issues of key accounts.

• Conduct market analysis to understand local trends, competition, and customer behavior, using insights to adopt sales strategies and approaches to drive sales.

• Collaborate with Sales Operations and Sales leadership to optimize geographic assignments for Field Sales team members to maximize sales opportunities and customer satisfaction.

• Conduct regular sales team meetings to review performance and best practices, share updates, and communicate organizational strategies. 

• Serve as an escalation contact for the Field Sales team to help resolve customer issues or concerns.

• Oversee the use of the customer relationship management (CRM) system by Field Sales team to manage customer interactions, sales activities, and pipeline management. 

• Monitor Field Sales team members’ selling techniques and customer interactions to evaluate performance and provide constructive feedback on techniques, strategies, and tactics.

• Monitor geographical expense reporting to ensure adherence to budgets and company travel and expense policies. 

• Perform other duties as needed. 

Required Experience and Education: 

• Bachelor’s degree in a related field  or equivalent education and/or experience.     

• 8-10 years’ relevant experience  or equivalent education and/or experience.     

• 3-5 years of management experience.

Competencies:

• Develops intermediate understanding of people management practices and managing small teams of direct reports.

• Emerging understanding of broader organizational context and goals.

• Focused on and responsible for their team's productivity and collective impact.

• Excellent communication, problem solving, and organizational skills.

• Able to multitask, prioritize, delegate, and manage time effectively.

• High level of integrity and discretion in handling sensitive and confidential data.

• Proficient using Microsoft Office Suite products.

• Flexible attitude, adaptable to change, team player, and able to handle multiple projects at once. 

• High degree of professionalism, judgment, maturity, and resourcefulness in the absence of formalized guidelines and procedures.

• This employee will be responsible for direct reports. 

• Travel is required approximately 50% of the time.

• The ability to lift 50 pounds regularly.

We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth.  Examples include:  Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.

Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!
Active military, transitioning service members and veterans are strongly encouraged to apply.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.