Receptionist / Appointment Coordinator
Full-time
Lincoln of Wayne
About Us At Lincoln of Wayne, we are proud to represent the Lincoln brand—synonymous with sophistication, comfort, and personalized service. Our service department delivers on this promise every day, and we are seeking a polished and proactive individual to join our team as a Receptionist / Appointment Coordinator. Position Overview In this dynamic role, you will be the first voice of our luxury service department. You’ll manage a high volume of inbound calls, coordinate appointment scheduling, and also make outbound calls to promote additional business. If you thrive in a fast-paced environment, love talking to people, and are committed to excellence in every interaction, we want to hear from you. Schedule Monday: 10:00–6:00 Tuesday: 9:00–6:00 Wednesday: 9:00–6:00 Thursday: 9:00–6:00 Friday: OFF Saturday: 8:00–4:00 Sunday: OFF Key Responsibilities * Answer and manage a high volume of inbound service calls with professionalism and care * Schedule, confirm, and follow up on service appointments using dealership CRM/DMS tools * Make outbound calls to past and prospective clients to: * Remind them of upcoming or overdue maintenance * Inform them of current recalls and current service promotions * Re-engage lost or inactive customers
- Communicate clearly with service staff and clients to maintain accurate expectations
- Work in a supportive, team-oriented environment
Vacancy posted 24 days ago
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