Catering Director

Job Summary

Do you thrive in a dynamic work environment where teamwork and leadership are celebrated? Are you ready to take your career to the next level with a company that values its people? If so, Chick-fil-A is looking for a Catering Director to lead our catering program!

At Chick-fil-A, working with us is more than just a job; it's an opportunity to develop your skills in a positive and supportive environment. As our Catering Director, you will oversee all aspects of our catering operations such as sales growth, order execution, guest relationships, and marketing outreach. The Catering Director also ensures that every guest receives our signature service and quality. Join us for a fulfilling career where you can make a real impact!

Key Responsibilities

Sales & Marketing

• Develop and execute strategies to increase catering sales in the community, including outreach to businesses, schools, churches, and organizations.
• Maintain a database of catering clients and proactively follow up for repeat business.
• Partner with the Operator and marketing team to plan and execute local catering promotions.

Customer Service

• Serve as the primary point of contact for catering clients, ensuring a smooth and professional experience from order to delivery.
• Handle inquiries, quotes, and follow-ups with prompt, friendly, and accurate communication.
• Resolve customer concerns quickly and professionally.

Operations & Logistics

• Oversee catering order accuracy, packaging, and presentation to ensure Chick-fil-A standards are met.
• Coordinate delivery schedules and staffing for on-time execution.
• Manage catering inventory, supplies, and equipment.
• Catering events and trailer

Team Leadership

• Train and lead team members in catering procedures and customer service expectations.
• Work closely with kitchen and front-of-house leaders to ensure catering operations run efficiently.
• Foster a culture of excellence, teamwork, and servant leadership.

Financial Accountability

• Track and report catering sales performance and expenses.
• Identify opportunities to improve profitability through cost control and process improvements.

Qualifications

• Proven experience in catering, sales, or hospitality management (preferred).
• Strong organizational and communication skills.
• Excellent customer service and problem-solving abilities.
• Ability to lead, motivate, and train a team.
• Must be highly dependable, self-motivated, and detail-oriented.
• Valid driver’s license and reliable transportation (for deliveries), plus a clean driving record.

Physical Requirements

• Ability to lift up to 30 lbs.
• Must be able to stand and move for extended periods.
• Flexible availability including early mornings, evenings, and weekends as needed.

Compensation & Benefits

• Competitive pay (based on experience).
• Opportunities for leadership development and career advancement.
• Discounted meals.
• Direct2Care
• Full time position
• 401 K,*
• Flexible schedules
• Sundays off!
• Dental, Medical, Vision Benefits*
• Free Life Insurance*
• Free Health Care Access*
• Scholarship Opportunities up to $2500

*Some restrictions and or requirements apply

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.