Business Development Manager, Contact Center, -CO or CA

Business Development Manager, Contact Center - CO or CA Presidio, Where Teamwork and Innovation Shape the Future At Presidio, we're at the forefront of a global technology revolution, transforming industries through cutting‑edge digital solutions and next‑generation AI. We empower businesses – and their internal customers – to achieve more through innovation, automation, and intelligent insights. The Role As a Business Development Manager, you will have the primary responsibility to act as a subject matter expert for Presidio’s Contact Center offerings, working in conjunction with the local sales organization. Your core responsibility is to expand our market presence by building sales strategies and initiatives to build sales pipeline for our contact center solutions and services. Responsibilities Include Service new and existing accounts by finding and cultivating client opportunities for net new and expansion offerings to grow our contact center business: Contact Center Software and Licensing Agreements Contact Center Services Contact Center Managed Services Establish account presence by planning and organizing daily work schedule to proactively call on existing or potential clients independently or with Presidio Account Managers. Establishing rapport and trust with key client decision makers. Educate our Account Teams on Presidio’s leading capabilities within the contact center market. Executes sales strategy by identifying customer needs and selling the appropriate services. Increases sales and market share and develops business through multiple marketing and sales techniques including but not limited to cold calling, conducting in person meetings, and partnering with vendors or manufacturers. Maintains a targeted understanding of customers’ business, showing the ability to establish customer needs, buying cycles, and creating strong relationships to effectively drive sales and repeat business. Ability to create a strategic plan with the customer’s executive staff to add value to the customer business and develop a sales plan to meet the customer’s and company strategic need. Meets or exceeds quarterly sales goals as defined by management. Account Management Manages individual sales objectives to include sales orders and billing activities to support accounting cycles. Manages on‑going customer account maintenance to include updating account information in company systems and resolving customer satisfaction issues. Prepares customer quotes and works with inside support team to ensure quotes are order requests are processed accurately. Works with engineering team to accurately design solutions and scope projects. Maintains relationships with all levels of customer contacts, but has a focus to maintain executive level (Director and above) relationships. Strategic Planning & Presentation Adhere to sales process including but not limited to pipeline development and accurate forecasting via internal tools. Attends weekly Sales Commit calls and achieves weekly commitments. Submits presales service requests and attends presales conference calls. Performs extensive proposal writing and prepares sales information for customers. Attends trade shows, marketing events, and performs continuous marketing efforts to new and existing customers. Participates in weekly sales calls with the sales team and management to communicate weekly sales and profit objectives.Participates in ongoing sales training to ensure satisfactory performance, improve sales skills, stay abreast on emerging technologies, and maintain partner sales certifications. Promotes company culture and ethics and establishes name recognition. Works in a team environment to enhance all aspects of the sales strategy. Mentors and leads new hires in the market. Participates in company efforts to improve the quality of sales organization. Ability to understand, solution and sell clients’ voice, telecom, managed services and cloud needs. Experience with telecom carriers, Cisco, Avaya, Amazon, Microsoft with telecom, managed services, and cloud‑related solutions. Experience establishing relationships with national carriers and developing strategic solutions for existing and new customers. Knowledge of sales and marketing techniques and principles. Knowledge of administration and management principles, specifically in planning and resource allocation. Strong customer service skills and service orientation focus. Required Skills and Professional Experience Bachelor's Degree or equivalent experience and/or military experience Overall 3‑5+ years of demonstrated sales success Minimum of 3+ years of experience of positioning and selling contact center solutions Must be a US Citizen Preferred Skills and Professional Experience Effective active learning and listening skills. Critical thinking, judgment, and decision‑making skills. Strong monitoring and time‑management skills. Excellent interpersonal and persuasion skills. Excellent public speaking and presentation skills. Ability to solve problems using deductive and inductive reasoning. Excellent oral and written communication and expression skills. Ability to sensitize and forecast problem areas. Ability to work closely and effectively with members across departments and at all levels of the organization. Presidio is an Equal Opportunity Employer Disability/Vets. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories. Notice of Massachusetts Candidates: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Recruitment Agencies, Please Note: Presidio does not accept unsolicited agency resumes/CVs. Do not forward resumes/CVs to our career's email address, Presidio employees or any other means. Presidio is not responsible for any feeds related to unsolicited resumes/CVs. Presidio EEO Policy Statement is available here: #J-18808-Ljbffr Presidio