Customer Service Representative

Description

Position Overview

National Target is seeking a motivated, detail-oriented Customer Service Representative to join our growing team at our Glen Burnie location. This position plays an important role in supporting our e-commerce operations by managing incoming customer orders, ensuring order accuracy, and providing exceptional customer service throughout the fulfillment process.

Unlike a traditional print customer service position focused on developing projects and generating estimates, this role is primarily order-driven , with an emphasis on efficiently processing orders received through our e-commerce platforms, phone, and email.

The ideal candidate will be highly organized, comfortable working with technology, and capable of managing a high volume of orders while maintaining accuracy and meeting deadlines. You will work closely with our production, prepress, and distribution teams to ensure orders are processed correctly, completed on time, and delivered to our customers' satisfaction.

Previous experience in e-commerce, order processing, customer service, or the printing industry is preferred; however, training will be provided for the right candidate. Strong computer skills, attention to detail, and a customer-first attitude are essential for success in this position.

Customer Service Representative Responsibilities

• Order Processing: Receive, review, and process customer orders submitted through e-commerce platforms, email, and telephone, ensuring accuracy and completeness.
• E-Commerce Order Management: Monitor incoming online orders, verify product selections, quantities, shipping information, and other specifications before releasing orders to production.
• Customer Communication: Respond promptly and professionally to customer inquiries regarding products, order status, shipping, delivery schedules, and general service questions.
• Production Coordination: Work closely with prepress, production, bindery, and distribution departments to ensure orders move efficiently through the production and fulfillment process.
• Order Tracking: Monitor orders throughout production, proactively identifying potential delays or issues and communicating updates to customers and internal teams.
• Issue Resolution: Address customer concerns, order discrepancies, and complaints by researching issues and coordinating appropriate corrective actions.
• Order Accuracy: Maintain accurate customer information, order specifications, pricing, and shipping details within company systems.
• Customer Relationships: Build and maintain positive customer relationships through responsive communication, reliable service, and consistent follow-through.
• Quality Assurance: Help ensure completed orders meet customer expectations and company quality standards before shipment.
• Process Improvement: Identify opportunities to improve order processing efficiency, reduce errors, and enhance the overall e-commerce customer experience.
• Team Collaboration: Support fellow team members and other departments to ensure daily order volumes and customer commitments are successfully managed.
• Additional Responsibilities: Perform other duties as assigned to support customer service, e-commerce operations, and overall company success.

What Makes Someone Successful in This Role

Success in this position comes from being accurate, efficient, organized, and customer-focused . We are looking for someone who enjoys working in a fast-paced, technology-driven environment, takes ownership of their responsibilities, and understands the importance of getting every order right.

At National Target, our goal is to provide customers with a seamless ordering experience, dependable production, and timely delivery. Our Customer Service Representative is an essential part of making that happen.

Requirements

Qualifications and Skills

• Previous experience in customer service, e-commerce operations, order entry, or order fulfillment preferred.
• Experience in the printing, graphics, or manufacturing industry is a plus but not required.
• Strong computer skills and the ability to learn new software, order management systems, and e-commerce platforms.
• Exceptional attention to detail and accuracy when entering and processing orders.
• Strong organizational and time-management skills, with the ability to prioritize multiple orders and deadlines.
• Excellent written and verbal communication skills.
• Ability to work independently while collaborating effectively with production and management teams.
• Strong problem-solving skills and a proactive approach to resolving customer concerns.
• Positive attitude, dependability, and a commitment to providing outstanding customer service.