Customer Service Representative

Customer Service RepresentativeMr. Rooter of Baltimore3701 Commerce Dr., Arbutus, MD$24 per hourEvery-Other-Week Schedule (40 hours/week)Mr. Rooter of Baltimore is seeking an energetic and customer-focused Customer Service Representative to join our team. This role is a key part of upholding our service philosophy by delivering the highest level of customer service. You will handle incoming calls, schedule service appointments, and communicate effectively with customers and technicians. If you are self-motivated, enjoy helping people, and thrive in a fast-paced environment, we want to hear from you! Schedule (Alternating Every Other Week)Week 1Monday–Friday: 3:00 PM – 8:00 PMSaturday: 8:00 AM – 7:00 PMSunday: 8:00 AM – 12:00 PM Total: 40 hoursWeek 2Monday– (Thursday Off) or Work (Sunday Off)Friday: 7:30 AM – 7:00 PMSaturday: 8:00 AM – 7:00 PMSunday: 8:00 AM – 10:30 AM Total: 40 hoursKey ResponsibilitiesAnswer incoming calls in a professional and courteous mannerSchedule and coordinate service calls based on customer needsCommunicate schedule changes or delays with customers and techniciansUse customer development techniques via phone, email, mail, and personal contactPerform additional duties as neededJob RequirementsStrong verbal and written communication skillsMinimum typing speed of 55 WPMDetail-oriented with strong data entry skillsPositive attitude and strong work ethicTeam player who can also work independentlyBenefitsBenefits package availableCompensation: $24.00 per hourPlumbing isn't just about leaks, pipes, and gaskets. It's about people. Not just the people we help by providing quality plumbing services, but also the professionals doing those services themselves. Mr. Rooter Plumbing franchisees will treat you with the same respect and integrity that they treat their own friends and family, because at the end of the day, you can't serve customers well without a happy, motivated, and committed team. Creating a culture with an exemplary work ethic is just as important as plumbing, and it's part of everything Mr. Rooter Plumbing does.