Billing Specialist

Parker Poe is seeking a Billing Specialist to provide billing and accounts payable support as part of our Accounting & Finance team in our Charlotte, NC office. The Billing Specialist is responsible for providing superior service to the Firm in the area of billing. The Billing Specialist is a non‑exempt position that reports to the Billing & AP Manager. The typical schedule will consist of 7.5 hours per day, equating to 37.5 hours per week. There is opportunity for additional hours, including overtime, on occasion. There are no direct reports for this position. Primary Duties and Responsibilities Prepare client billing in a prompt, accurate and timely manner using accounting software for an assigned group of attorneys and others as needed. Preview matters, make adjustments or corrections, and ensure all pertinent information is correct and included. Communicate with clients to ensure accurate and efficient invoice set‑up and processing, using electronic options when available. Generate invoices and proof before sending to the client. Review and manage invoice submissions to ensure that client requirements are met in a timely manner. Confirm that errors have been resolved and invoices are successfully accepted. Ensure all cost data uploads are performed and any expenses that must be posted manually are posted within required time frame. Research and reconcile any discrepancies in billing information. Respond to internal and external clients with courtesy and professionalism regarding account status, transaction details, W9s, credit requests or other billing matters. Perform research and communicate as necessary to keep all stakeholders informed. Produce and distribute reports as required. Serve as a backup for bank reconciliations and other accounting duties as needed. Identify issues and suggest solutions or enhancements for billing. Ensure all Firm policies and procedures are followed. Handle other duties and special projects as assigned. Requirements High School diploma/GED and a minimum of five years of Accounting experience in the legal industry or the equivalent combination of education and experience. Additional experience as a billing specialist with a law firm preferred. Knowledge of Elite/3E or a related billing law firm software is preferred. Proficiency in billing software required. Experience with E‑billing required; familiarity with systems such as Serengeti, Tymetrix 360 and CounselLink preferred. Strong ability to perform detailed work quickly and accurately. Ability to handle multiple tasks simultaneously, set priorities and accommodate rush requests. Must be a team player, willing to help other team members during peak times. Ability to maintain composure during stressful situations occurring as a result of deadlines or workloads. Possess basic proficiency in Microsoft Word, Excel and Outlook. Must be able to operate standard office equipment. Availability to work outside of scheduled hours, including evenings and/or weekends, to meet deadlines as necessary. Occasional travel is required. Excellent communication and interpersonal skills required. Parker Poe is an Equal Opportunity Employer and makes recruitment, employment, promotional and all other personnel decisions without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law. Parker Poe, 1075 Peachtree Street NE, Atlanta, Georgia, United States of America #J-18808-Ljbffr