Supervisor - Patient Access

The District Supervisor, Patient Access Coordination oversees district-level access operations across a defined geographic area. This leader ensures consistent execution of patient access workflows, timely referral coordination, and a best‑in‑class patient experience. Supporting the Regional Manager, Patient Access Coordination, this role drives operational performance, coaching, and standardization across all clinics within the assigned district. Staffing & Locations In charge of 8‑10 staff members and 6 clinics across LaGrange, Hinsdale, Westchester, Elmhurst, and Willowbrook. Willing to drive to each location. Clinic Location: 5101 S. Willow Springs Rd LaGrange, Illinois 60525 Essential Functions Leadership & Team Management Manage the hiring, staffing, training, scheduling, and performance of Patient Access Coordinators within the district. Conduct regular check‑ins, performance evaluations, and skill development plans to lead, coach, and develop the district access coordinators. Cascade regional‑level goals and ensure alignment with organizational KPIs. Foster a culture of accountability, collaboration, and patient‑first service. Operational Oversight Oversee day‑to‑day referral coordination, follow‑up scheduling, patient preparation, and front‑end RCM readiness tasks across all clinics in the district. Ensure consistent execution of standardized workflows, scripts, scheduling protocols, and documentation requirements. Monitor district compliance with benefit verification, authorization, and scheduling prerequisites to support smooth therapy initiation. Partner with regional leaders to support the resolution of operational gaps. Onsite, in supported clinics 40 hours per week. Patient Experience & Satisfaction Ensure all Patient Access Coordinators deliver a warm, accurate, and proactive patient experience. Review patient complaints, delays, and feedback to drive improvements and close service gaps. Partner with clinic operations to remove obstacles impacting patient readiness or timely scheduling. Process Improvement & Compliance Track and report district KPIs including clinician schedule utilization, visits per evaluation, scheduling completion, financial clearance, and patient communication timeliness. Utilize data to identify trends, workflow issues, and opportunities to increase throughput and minimize delays. Support implementation of best practices originating from enterprise, division, or regional pilots. Ensure regulatory and payer compliance is consistently met across the district. Collaboration & Reporting Partner with clinic managers, regional access manager, regional clinical operations, and centralized access teams to ensure seamless coordination of patient access activities. Serve as the primary operational link between patient access coordinators and regional operations and access managers. Training & Development Deliver training, onboarding, and ongoing competency development for Patient Access Coordinators. Reinforce workflow standardization, documentation accuracy, insurance knowledge, and patient communication excellence. Identify skill gaps and collaborate with enterprise training teams when needed. Strategic & Administrative Duties Support district workforce planning, staffing models, and scheduling coverage for access coordinators. Provide regular status updates, performance summaries, and improvement plans to the manager. Support local change management as new tools, processes, and technologies are deployed. Required Skills & Abilities Strong working knowledge of referral management, scheduling protocols, benefit verification, and insurance authorization workflows. Excellent interpersonal, communication, analytical, and problem‑solving skills. Experience with Epic or similar EHR platforms strongly preferred. Required Credentials Bachelor’s degree in Healthcare Administration, Business, or related field (or equivalent experience). 2+ years of experience in patient access, care coordination, or outpatient healthcare operations. Patient access or medical front office supervisory experience preferred. Compensation: $50,000-$55,000 #J-18808-Ljbffr PT Solutions Physical Therapy