Information Technology Specialist

Get AI-powered advice on this job and more exclusive features. This role is based in Dallas- on site. No remote work. Relocation is not offered. DIRECT EXPERIENCE IN THE HOSPITALITY INDUSTRY IS REQUIRED The IT Specialist is responsible for designing, deploying, and maintaining enterprise digital infrastructure to support scalable operations, acting as the source of control and truth for all enterprise data and systems. This includes managing portals, troubleshooting technical issues, supporting store openings, and ensuring cross-system integrity from corporate to store-level technology. You’ll handle a broad range of systems—from internal enterprise hubs and Microsoft tools to POS/app content and network configurations. Key Responsibilities · Develop and maintain internal enterprise data hub(s) for document sharing, workflow automation, and role-based access control. · Serve as the primary owner and gatekeeper for all internal data systems, ensuring consistency, access control, and up-to-date content. · Build and manage internal-facing web portals or dashboards for operations, HR, and other key functions.

• Ensure all systems remain scalable, secure, and user-friendly.
• Coordinate authentication and access control for team members across enterprise systems.

IT Support & Maintenance

• Serve as the first line of response for IT tickets, including hardware issues, account permissions, and network instability.
• Track, resolve, and document ticket activity using internal or third-party ticketing systems.
• Triage and escalate vendor issues (e.g., Internet downtime, system bugs) as needed.

New Store Openings (NSO) & IT Infrastructure

• Coordinate IT setup for new cafes, including internet vendors, WiFi hardware, firewall settings, and POS configuration.
• Ensure all network systems, user accounts, and permissions are prepared before store launch.
• Liaise with field teams and vendors to test systems and troubleshoot pre-launch issues.

Microsoft Tools & Team Support

• Maintain internal communication and productivity tools, including Microsoft 365 (Outlook, SharePoint, Teams).
• Onboard and offboard team members with access to relevant systems.
• Create and maintain training documentation.

Toast POS & App Menu Content

• Support item setup, pricing updates, and seasonal menu rollouts.
• Ensure all content is mirrored accurately across POS and mobile app platforms.
• Coordinate testing of new items and push updates through backend systems.

Digital Advertising Support

• Assist with technical setup and coordination of store-level or app-integrated digital ad systems.
• Collaborate with Marketing to ensure screens, devices, or digital signage are connected and functional.

Seniority level Seniority level Associate Employment type Employment type Full-time Job function Job function Information Technology Industries IT System Data Services and Hospitality Referrals increase your chances of interviewing at Corporate Connections LLC by 2x Inferred from the description for this job Medical insurance Vision insurance 401(k) Get notified when a new job is posted. Sign in to set job alerts for “Information Technology Specialist” roles. Information Technology (IT) Manager - Richardson, Texas Richardson, TX $57,000.00-$75,000.00 2 weeks ago Dallas-Fort Worth Metroplex 51 minutes ago Senior Information Technology Business Leader Southlake, TX $70,000.00-$90,000.00 9 months ago Information Technology (IT) Manager - Richardson, Texas Implementation Specialist (Remote Position) Dallas-Fort Worth Metroplex $90,000.00-$110,000.00 3 weeks ago Dallas, TX $65,000.00-$90,000.00 42 minutes ago IT Support Specialist & Technical Account Manager (MSP) Carrollton, TX $70,000.00-$90,000.00 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr Corporate Connections LLC