Manager In Training

Job Details: Location: Tonawanda, NY 14223; Position Type: Full Time; Education Level: High School or Equivalent; Salary Range: $19.05 - $19.05 per hour; Travel Percentage: Negligible; Shift: Weekdays; Category: Customer Service; Title: Manager in Training. Overview Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of a General Manager in Training. The role involves training alongside a current General Manager to lead and support a team dedicated to delivering an excellent experience and revenue growth simultaneously with an opportunity to contribute to every level of the gym's overall success. The General Manager in Training will oversee the entire operation of the club with a focus on providing a superior customer experience, establishing relationships within the community, developing a full staff, and staying within the operational budget set for the club. The General Manager in Training is responsible for achieving targeted results in the areas of financial sustainability, customer satisfaction, revenue/sales performance, and financial returns. They will be accountable for the successful management, administration, and daily operations of the gym. Responsibilities Effectively recruit, lead, manage, communicate, train and develop an entire staff including Assistant Manager, Front Desk employees, and Fitness Instructors. Ensure the club opens and closes on time as scheduled using the proper protocols. Ensure that all issues within the club and online, involving both employees and members, are addressed in an appropriate, respectful and timely manner. Promote a superior customer experience within the club. Complete annual Management appraisals. Actively promote the Planet Fitness brand within local communities. Ensure accurate and timely daily deposits. Ensure and monitor compliance with all policies, procedures and standards. Monitor performance and effectiveness of staff to meet or exceed revenue goals. Monitor inventory in the club, ensuring there are adequate supplies. Monitor and oversee employee payroll and scheduling to ensure the club is adequately staffed at all times. Responsible for Brand Excellence Review coordination and ongoing preparation. Responsible for completing monthly self-inspections. Ensure the accuracy of club documentation. Typical Hours Monday: 9:00am - 7:00pm Tuesday: 9:00am - 7:00pm Wednesday: 9:00am - 7:00pm Thursday: 9:00am - 5:00pm Friday: 9:00am - 3:00pm Saturday: OFF Sunday: OFF Skills Ability to manage multiple responsibilities. Solid work ethic with strong decision‑making skills. Self‑starter who takes initiative with minimal direction and supervision. Comfortable working a flexible rotating schedule. Basic computer, math, and communication skills required. Superior customer service skills, preferably in the fitness industry. Solid supervisory, diplomacy and listening skills. Basic computer proficiency (Microsoft Suite). Strong problem resolution skills. Hard working, goal oriented, enthusiastic and energetic. Physical Requirements Ability to talk and hear, sit, stand, and use hands and fingers to handle or feel. Must stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds. Minimum Qualifications Two (2+) years of Supervisor or Manager experience in a restaurant or retail environment in a high‑volume atmosphere or two years Planet Fitness experience preferred. Familiarity with Microsoft Office applications (Microsoft Word, Microsoft Excel). A High School Diploma or Equivalent required. A Bachelor’s Degree or four years of supervisor or manager experience preferred. Ability to travel to other clubs as needed. Bilingual a plus. Benefits Competitive Salary & 401(k) plan. Company contribution towards health benefits including Medical, Dental, Vision, LTD, STD and Illness (Applicable for Full‑Time Positions). Paid Time Off benefits (Applicable for Full‑Time Positions). Free Black Card membership and fun exercise incentives. Equal Opportunity Employer Planet Fitness is an Equal Opportunity Employer. #J-18808-Ljbffr