Customer Service Rep II

Customer Service Rep II

Join the energy that's powering Florida's future. Customer Service Representative II Pensacola Starting Pay: $18/hour Location: On-site at 500 Bayfront Parkway, Pensacola, FL 32502 Position Type: Full-Time, On-site (not remote)

Why You'll Love Working Here:

• Be part of a company known for industry-leading reliability
• Make a real impact by supporting customers across Florida
• Join a team that values growth, training, and internal career paths
• Enjoy the stability and benefits that come with working for a major energy leader

Paid Training to Set You Up for Success:

• 5-6 weeks of comprehensive paid training Monday thru Friday from 9am-5pm
• Anticipated start date: June 24, 2026
• Training is on site and mandatory, ensuring you're fully prepared for the role

Your Work Schedule upon completion of Training:

Our care center provides 24/7 customer service excellence, requiring flexibility across rotating schedules including evenings, weekends, and overnight shifts. Schedules are released one month in advance to support your work-life balance while maintaining our commitment to exceptional customer care. Schedule examples: One week you might work 8AM-5PM, the next week 2PM-10:30PM, followed by 10PM-6AM. Weekend coverage is required as part of the rotation. Your off days will also rotate- sometimes weekdays, sometime weekends. This schedule flexibility is essential to providing the exceptional service FPL is known for. Overtime opportunities are available!

Benefits That Power Your Life:

• 401(k) Retirement Plan
• Pension Plan
• Life Insurance
• Medical, Dental, Vision & Legal Plans
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Paid Vacation & Holidays
• Employee Assistance Program (EAP)
• Tuition Reimbursement
• Tuition Loan Repayment Program

Who Thrives in This Role:

• Self-driven and motivated
• An excellent communicator friendly, courteous, and helpful
• A strong problem solver who can confidently resolve customer issues
• Reliable and dependable in both attendance and performance
• Someone with high integrity and a consistently positive attitude
• Flexible and adaptable in a fast-paced, changing environment
• Committed to striving for excellence every day

Job Overview

Employees in this role provide some decision making to respond to and resolve non-routine customer requests, inquiries and complaints about billing, policies, and other matters using basic knowledge of corporate procedures and policies when handling customer requests. This position emphasizes public relations and effective revenue risk management.

Job Duties & Responsibilities

Under direct supervision:

• Handles situations, which may require adaptation of response
• Receives inbound assist telephone calls
• Responds to assist agencies' inquiries in an efficient and courteous manner
• Records and processes commitments on customer's accounts as appropriate
• Works with Area Coordinators to resolve agency/customer issues as needed
• Reports fraudulent conditions to management
• Assists with providing direction and guidance to less experienced team members
• Performs other job-related duties as assigned

Required Qualifications

High School Grad / GED Experience: 1+ years

Preferred Qualifications

None

NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Click here to learn more.

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law.

NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to View email address on click.appcast.io, providing your name, telephone number and the best time for us to reach you.

NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies. Please see our policy for more information.

Nearest Major Market: Pensacola