Field Service Tech IV

Job TitleJob DescriptionCandidate must be able to be granted and retain a Top Secret/SCI clearance.Provide technical support to both local and remote end-users with the installation and troubleshooting of hardware/software and networking components to meet individual computer needsPerform root-cause analysis to diagnose, troubleshoot and resolve issues, and/or route through proper escalation channels, as neededProvide audio-visual support for the on-site conference center and additional meeting rooms.Provide high-level support to members of the executive C-SuiteManage and facilitate moves, adds, and changes associated with end-user hardwarePerform new computer configuration and coordination of workstation upgrades/replacements based on the established lifecycle model.Provide support of mobile devices and VoIP phonesResolve printer issuesProvide timely resolution to customer issues and requests according to established SLAsDocument and track work via online ticketing systemCreate and modify knowledge base (KB) articles and proceduresBasic networking troubleshooting skillsExtensive knowledge of Windows 10/11 OSWorking knowledge and experience using Active DirectoryWorking knowledge and experience using MS365; Teams, Intune, and OneDriveWorking knowledge of installation of software via SCCMExperience troubleshooting VPN connectivity issuesExperience using online ticketing systemsExperience utilizing remote application software to provide service to both on-site and off-site usersExperience supporting mobile devicesExperience imaging laptops and adding computers to the domainAbility to work well with others and in a collaborative team environmentQuality customer service and a proactive approach to problem resolutionExcellent communication skills; oral and writtenAbility to drive between multiple local area sitesRequired Education, Experience, & SkillsHigh School diploma and 4+ years work experience or equivalent experiencePreferred Education, Experience, & SkillsCompTIA Security +Experience supporting C-Suite executivesAbility to work independently or as a team memberWindows 11 Operating System supportMicrosoft application supportRemote support application softwareServiceNowPay Information Full-Time Salary Range: $66017 - $105628 Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience. Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.About BAE Systems, Inc.BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts – defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team—making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference.